Chapter 1- 6 Information Systems
Strategies Q&As 2024
digital firm - ANS-is one in which nearly all of the organization's significant business
relationships with customers, suppliers, and employees are digitally enabled and
mediated.
Business processes - ANS-refer to the set of logically related tasks and behaviors that
organizations develop over time to produce specific business results and the unique
manner in which these activities are organized and coordinated.
business model - ANS-describes how a company produces, delivers, and sells a
product or service to create wealth.
Information technology (IT) - ANS-consists of all the hardware and software that a firm
needs to use in order to achieve its business objectives.
information system - ANS-can be defined technically as a set of interrelated
components that collect (or retrieve), process, store, and distribute information to
support decision making and control in an organization.
information - ANS-the data that have been shaped into a form that is meaningful and
useful to human beings.
Data - ANS-are streams of raw facts representing events occurring in organizations or
the physical environment before they have been organized and arranged into a form
that people can understand and use.
Input - ANS-captures or collects raw data from within the organization or from its
external environment.
Processing - ANS-conversion of raw input into a meaningful form.
Output - ANS-is the transfer of the processed information to the people who will use it or
to the activities for which it will be used.
feedback - ANS-the output that is returned to appropriate members of the organization
,to help them evaluate or correct the input stage.
information systems literacy - ANS-the broader understanding of information systems,
which encompasses an understanding of the management and
organizational dimensions of systems as well as the technical dimensions of systems.
Computer literacy - ANS-focuses primarily on knowledge of information technology.
management information systems (MIS) - ANS-The field of management information
systems (MIS) tries to achieve the broader information systems literacy. MIS deals with
behavioral issues as well as technical issues surrounding the development, use, and
impact of information systems used by managers and employees in the firm.
Senior management - ANS-those who make long-range strategic decisions about
products and services as well as ensures financial performance of the firm.
Middle management - ANS-those carries out the programs and plans of senior
management.
operational management - ANS-those who are responsible for monitoring the daily
activities of the business.
Knowledge workers - ANS-such as engineers, scientists, or architects, design products
or services and create new knowledge for the firm.
data workers - ANS-such as secretaries or clerks, assist with scheduling and
communications at all levels of the firm.
Production or service workers - ANS-those who produce the product and deliver the
service.
business functions - ANS-the specialized tasks performed by business organizations,
consist of sales and marketing, manufacturing and production, finance and accounting,
and human resources.
culture - ANS-the fundamental set of assumptions, values, and ways of doing things,
that has been accepted by most of its members.
Computer hardware - ANS-is the physical equipment used for input, processing, and
output activities in an information system.
, Computer software - ANS-consists of the detailed, pre-programmed instructions that
control and coordinate the computer hardware components in an information system.
Data management technology - ANS-consists of the software governing the
organization of data on physical storage media.
Networking and telecommunications technology - ANS-consisting of both physical
devices and software, links the various pieces of hardware and transfers data from one
physical location to another.
network - ANS-links two or more computers to share data or resources, such as a
printer.
Internet - ANS-is a global "network of networks" that uses universal standards to
connect millions of different networks with more than 1.4 billion users in over 230
countries around the world.
intranets - ANS-Internal corporate networks based on Internet technology.
extranets - ANS-Private intranets extended to authorized users outside the
organization, and firms use such networks to coordinate their activities with other firms
for making purchases, collaborating on design, and other inter-organizational work.
World Wide Web - ANS-is a service provided by the Internet that uses universally
accepted standards for storing, retrieving, formatting, and displaying information in a
page format on the Internet.
information technology (IT) infrastructure - ANS-The constituents of all the technologies,
along with the people required to run and manage them, represent resources that can
be shared throughout the organization that provides the foundation, or platform, on
which the firm can build its specific information systems.
Complementary assets - ANS-are those assets required to derive value from a primary
investment.
organizational and management capital - ANS-It is the set of both the business
information technology investment and the investments in complementary
assets.