Exam (elaborations)
Field Quiz California
Field Quiz California
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Field Quiz CaliforniaA customer comes in 10 minuted before closing with a check for $25,000 from an
insurance company. What do fo you do? - ANS-Work the check as normal and if
needed, stay after hours yo ensure we assist the customer. Let your Director know.
A customer is grabbed by a robber in the lobby. The robber demands that you give them
money or they will shoot the customer. What do you do and why? - ANS-If someone
takes a person ( not an associate) hostage and demands money, we have no way of
knowing whether the hostage is involved in the robbery. The associate will attempt to
discreetly press the silent holdup button so as to not startle the robber or agitate the
situation. The associate then either moves down to the floor/behind the front counter or
walks back to the back of the store to get out of sight, if we are there jot to negotiate, the
person will have no options.
A person collapses in the lobby and is unconscious. What do you do and why? -
ANS-Call for emergency services and remain in the secured area. Call your Director.
Announce to the person in the lobby that emergency services is on the ir way. Do not go
out to the lobby to assist as this could be a scam to get you to leave the secured area .
Fill out incident report.
A person comes in and says he has a bomb. What fo you do and why? - ANS-The
associate presses their remote panic button that sound an audible alarm, and then they
immediately quickly walk to the back of the store and get out of sight. If we are not there
to negotiate, the sound of the alarm should cause the robber to leave.
A person comes in the store and points a gun at you while you are in the secure area.
What do you do and why? - ANS-If someone approaches the teller window and
demands that we give them money, the associate presses their remote panic button that
sounds and audible alarm, the and then they immediately either move down to the
floor/behind the front counter or they quickly walk to the back of the store and get out of
sight. If we are not there to negotiate, the sound of the alarm should cause the robber to
leave.
An associate is grabbed by a robber in the lobby. The robber demands access to the
secure area or they will shoot the employee. What do you do and why? - ANS-The
associate will press the audible holdup up button, and then they immediately either
move down to the floor/behind the front counter or they quickly walk to the back of the
store and get out of sight. If we are not there to negotiate, the robber should leave.
, An associate is grabbed by a robber in the lobby. The robber demands that you give
them money or they will shoot the employee. What do you do and why? - ANS-Press
the silent alarm and slowly hand the robber the cash from the drawers, starting from the
Ones ($1) and moving your way up attempting to stall until the police arrive. You do jot
want to set off the panic button or the sound alarm; you want to silently alarm the police
and do your best to comply with their demands and stalling the best you can.
Do we cash checks from others countries? - ANS-No
During your shift who is allowed in the secure area of the store? - ANS-Employees that
are on the schedule to work, your director, and your RVP/VP. All other visitors must
show ID and then be approved by the Director prior to being allowed in. Then, follow the
Visitor's Log procedures (if necessary).
How do you complete the boards? - ANS-Have the associate walk you through the
updating the boards and explaining what each category means.
How do you process a refused check? - ANS-Scan the check into Vergent and select
turn down reason. Then scan the check approval form, copy of the check, and all other
documents acquired into the customer's documents, Suspected fraud - enter detailed
notes into the notes section, Confirmed fraud - enter detailed notes into the notes
section; also complete a USA form
How long is the time-delay on the safe (if applicable) - ANS-15 minutes
How many digits are in a routing number? - ANS-9 if the check is from the United States
If the Director comes to the store with someone you don't know, what is the procedure
for allowing them into the secure area? - ANS-Let the director inside the secured area
first, then the Director will let the visitor in the secured area. Then, follow the visitor's
Log procedures (if necessary)
If you are leaving the secure area when the store is open and you are coming back (to
pick up lunch,for example) where should your store keys be? Your drawer key? Your
panic button? - ANS-Store keys- locked in your cash drawer, drawer key- on you at all
time, Panic button- around your neck with the button in your hand.
If you are not going to be out of the store by that time, what must you do? - ANS-Alert
your director and call the alarm company to let them know you will be late to closing.
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