Exam (elaborations)
NRF Rise Up Study Questions with Explanations of Answers | latest upate 2024
NRF Rise Up Study Questions with Explanations of Answers | latest upate 2024
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NRF Rise Up Study QuestionsA big store's bakery department decided not to bake items in their store, but
now get their products from the company's central plant. The supervisor sends
the employees a memo explaining the change that is taking place. A customer
✅✅
wants to know why the changes were made. What should the associate do? -
-Use the information sent in the memo to answer the customer's
questions
✅✅
A customer approaches you as you are returning from your lunch break. What
should you do? - -Escort the customer to a fellow sales associate for
help since you are still on break
A customer asks you to help her find curtains for her apartment. She finds the
perfect color and fabric, but her windows are not a standard size. There is a
✅✅
custom drapery department in your store. What should your BEST response
to the customer be? - -I can make an appointment for you with our
custom drapery department if you like
A customer bought 150 bags of topsoil. One bag weighs 28 pounds. The
customer's truck is able to hold 4,000 pounds. The customer is concerned he
✅✅
won't be able to take all of the topsoil in one load. What could you
recommend? - -Suggest delivering the topsoil through the store's
delivery service
A customer brings in a shoe with a broken strap. Which of the following
✅✅
questions would be acceptable to determine how to assist the customer? -
-What can I do to make this right?
A customer calls and asks a sales person to search for an item. The sales
✅✅
person knows the item is not in the store. The BEST approach to serve this
customer is to: - -Suggest a similar item and offer to send it to the
customer without a shipping charge
A customer comes in to order a gift for a friend's wedding. When you check
✅✅
the registry, all of the gifts have already been purchased. What should you
recommend for the customer? - -Suggest the customer purchase a gift
card in the amount they planned to spend
, A customer comes in with an ad and coupon for lighting from XYZ store. She
asks you to show her that same light. You are aware of the other store's ad
✅✅
and coupon. What's the BEST thing to say for you to gain this customer's
interest in buying from your store? - -I see you have a coupon from XYZ
store. Tell me more about what you are looking for. I'm sure I can find it in
stock in our large inventory. Are you aware of our 48-hour installation policy?
A customer comes to a furniture store with a piece of fabric and tells the sales
✅✅
associate she wants a chair that matches the material from her sofa. What
should you do? - -Escort her to the area where the chairs are, and ask
open-ended questions to clarify her needs
A customer is checking out at the register, and the product's bar code is not
✅✅
scanning. There is no price on the item. What should the cashier do? -
-Manually enter the bar code
A customer is looking for a new golf club. He wants to make sure the club is
✅✅
the right size and price range for him. What should you do as the sales
associate? - -Ask more questions and observe the customer
A customer is looking for a red blender they saw on a cooking show. Your
✅✅
store does carry the item, but it is quite expensive. What should you do
FIRST? - -Show the customer the blender they wanted, point out the
features and tell them the price.
A customer is ringing the bell for the handicapped entrance, but no one is
✅✅
answering. A second customer sees this and tells you. What should you do? -
-Immediately call management to open the handicapped entrance door
for the customer
A customer is shopping for a replacement refrigerator and has decided on a
style and model and is ready to make a purchase. What's the BEST response
✅✅
the sales associate can give to the customer to ensure a good experience? -
-Excellent choice. This model might be a bit more complicated to install.
Would you like me to go over our delivery and install options so we can make
sure you have everything you will need?
✅✅
A customer is shopping for new software and tells you the last version didn't
meet your expectations. What should you do? - -Give hands-on
demonstrations of the different software your store sells
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