NURS 1002: Quiz 1
Asking questions - correct answer-Asking questions to gain more information about the client
or colleague. It shows interest and respect and provokes clients to critically think about their
health and self-care. It is important to keep confidentiality as number 1 when asking
questions and to keep questions short and simple.
Assertive communication with distressed colleagues and clients - correct answer-To
communicate with others who are distressed one must assess, develop a strategy, and
implement that strategy. Use appropriate verbal and nonverbal communications.
Barriers to inerprofessional communication - correct answer--cultural differences
-differing values
-status
-disruptive behavior
-lack of skills to contribute effectively
Conceptual model - correct answer-comprehensive view and guide for nursing practice
Confrontation consists of two parts - correct answer-1. Make others aware of the
destructiveness or lack of productiveness of their behavior
2. Make a suggestion about how they could behave in a more constructive or productive way
Empathy - correct answer-The way we communicate our understanding of others. This
includes preverbal, verbal, and nonverbal communication.
Evaluation anxiety - correct answer-Occurs when we are upset about having our
performance judged and are intimidated by the evaluation process. Evaluation can either be
written or spoken. Be sure to handle both with a sense of calmness and readiness. Always
be positive throughout evaluation and reward yourself after.
Expressing Opinions - correct answer-Disclosing what you feel/think about healthcare
situations affecting clients or colleagues in an assertive behavior. Be sure to ask consent
before giving opinions and rationale your opinion. Be sure to also give positive regard for
patient or colleague.
Factors that enhance team performance - correct answer--open communication
-nonpunitive environment
-clear directions
-specified roles
-routine communication
-balance of participation
Feedback - correct answer-Messages that helps us see our behavior from another's
perspective. It has the potential for expanding our development as human beings. Always be
, specific with receiving/giving feedback and be open to the responses. Be sure to be
nonaggressive and understanding
Genuiness - correct answer-The communication of being authentic and open, to not put up a
facade towards the patient. Genuiness depends on self-confidence, perception of others,
and environmental influences.
Group Roles: Maintenace - correct answer-Encourager, harmonizer, compromiser,
gatekeeper, follower, rule maker, problem solver
How to approach with confrontation: CARE - correct answer-C-clairfy behavior
A-articulate why
R-request a change
E-encourage change
How to evaluate an unreasonable request - correct answer--evaluate each request
individually
-check your resources
-provide rationale for refusal
-be aware of bullying or manipulation
-listen to inner voice
Imagery - correct answer-Helps nurses adopt a holistic philosophy of body, mind, and spirit
integration. Imagery helps to promote relaxation, control pain and anxiety, and create goals.
Interprofessional teams - correct answer-It consists of members of more than one discipline
that provides a full range of expertise. It requires collaboration to ultimately improve patient
outcomes
Major concepts of the theory of interpersonal relationships - correct answer--defines the
purpose of nursing
-explains the phases of interpersonal process
-nursing is therapeutic
-goal attainment
-collboration
Members of the healthcare interprofessional team may include - correct answer-Nurses,
physicians, patient, family, social work, case management, dieticians, pharmacist, physical
therapy, transport, dietary
Middle-range theory - correct answer-Less abstract with guided practice
Nursing roles include - correct answer--Stranger
-Tech expert
-Teacher
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