Exam (elaborations)
USPS WINDOW CLERK TESTQuestions and and answers
USPS WINDOW CLERK TESTQuestions and and answers
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USPS WINDOW CLERK TEST- correct answer-
"Positive interactive creates... - correct answer-...positive perception"
24 hour clock - correct answer-end to end process to ensure mail is collected, distributed
and delivered
A reminder letter is generated from webbats and placed in PO Box - correct answer-20th day
A seconds or final notice is issued after ____ calendar days from the 1st delivery certified
mail article - correct answer-5 calendar days
Accepting any insurance claim ( Domestic and International) - correct answer-PS Form 1000
( are not longer available
Administrative Support Manual (ASM) - correct answer-Contains policies and procedures for
administrative and support functions within the postal services
AMU is where we separate this mail - correct answer-Anonymous mail
Any attempt to exchange cash from criminal activities for money that cannot be traced to the
crimes - correct answer-Money laundering
Any mailable item that weighs 13 ounces or less is? - correct answer-FIRST CLASS MAIL
At the end of your day you turn in what to the lead clerk or supervisor? - correct
answer-1412 - END OF DAY REPORT, RECEIPTS, FUNDS/MONEY
CBPMAN - correct answer-Customs Border Protection Manifest
PS Form 2976- A Custom Declaration and Dispatch Note
Customers can check the status of their claim online after____ days - correct answer-10
days
Customers should file all claims for damaged or missing contents immediately but they must
file no later than ____ days from the date of Mailing - correct answer-60 days
DDD1 label - correct answer-is attached to all anonymous mail receptacles and that weight
more than 13 ounces
DDD2 - correct answer-is attached to all anonymous mail that being returned to the
customers due the security requirements. Used in conjunction with Label 127 (Surface
transportation ONLY)
, Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
correct answer-Prioriry Mail and Zone 5-8
Does the Post Office gives cash back if so how much? - correct answer-Yes, as long as they
purchase something, up to $50 in $10 increments
Does the Post Office provide a U.S. flag to Veterans for a fee? - correct answer-No, it's free
for Burial of Veterans
Domestic Mail - correct answer-Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
Domestic Mail Manual (DMM) - correct answer-Set forth the policies regulations and
procedures governing domestic mail services
Expanded Access Channels - correct answer-*Self-Service Kiosk
*Approved Shippers
*Automated Teller Machine
*Stamp by Mail
*Stamp to go
*Stamp by phone
*CPU Contract Postal Units
*Mobile retail Units
*Village PO
* Usps.com
F101 or F1 - correct answer-Our financial policies and accounting procedures are found in
what manual?
Form to Inquire of a Lost or Stolen Money Order - correct answer-PS Form 6401
Global Express Guarantee (GXG) is shipped in? - correct answer-1-3 days
How many bait money orders does a SSA gets assigned to them and where are they kept? -
correct answer-3 and SSA keep them under largest currency bill in til drawer
If more than 3 Cod articles are mailed at one time the mailer may use PS form? - correct
answer-PS FORM 3816-AS
Image factors (3 P's) - correct answer-Personal:Appearance
Professional: Your P.O.
Postal: Offering what the customer needs
Internatonal Mail Manual (IMM) - correct answer-Set forth the policies regulations and
procedures governing International mail
Mail processing categories are: - correct answer-Letters
Flats
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