1-2 Apprentice Lineman Study Guide
Who has the responsibility to prevent and stop workplace harassment? - Answer-
Employers and employees
What are the types of sexual harassment? - Answer- 1. Quid pro quo (this for that) 2.
Hostile environment
A man's physical assault on a woman could be viewed as? - Answer- Sexual
harassment
sexual harassment at work occurs whenever______ on the basis of gender affects a
person's job? - Answer- Unwelcome conduct
Quid pro quo occurs when? - Answer- A coworker has control over other workers'
employment
Courts now recognize the fact that men and women have different levels of _______
when it comes to behavior in the workplace? - Answer- sensitivity
When an advance by a coworker is unwelcome, the recipient should respond with an
outright, clear, and concise rejection? - Answer- True
In what year did the courts establish the reasonable women rule concerning
harassment situation? - Answer- 1991
For employees to get paid, what must happen? - Answer- The contractor must get
paid and for that to happen, the customer must be willing to pay to get the job done
Define customer - Answer- Person or organization that pays the electrical contractor
for the services performed
while on the job site employees are seen as what? - Answer- The company, as a
viewpoint from the customers
Attitudes about customer relations reflect on what? - Answer- Attitudes about
customers
What are the groups of people who have an interest in the electrical contracting
company? - Answer- Customer, employees, bankers, suppliers, and owners
A manager can be put into stressful situations over what? - Answer- The different
wants of the different groups
In public work, it is required by law to_______ jobs that are well documented to the
lowest responsible bidder? - Answer- Award
,In order to consider one's personal role and the process of customer service, what
do you need to look at? - Answer- Performance, behavior, and appearance
Apprentices will be expected to contribute to the completion of a job in a way that
contributes to meeting what two things? - Answer- Schedule and budget
It is necessary to provide acceptable behavior and appearance on the job that meets
to the customer's____ &____? - Answer- Needs and values
The rule is; An honest days work for..? - Answer- An honest day's pay
Management studies have shown that customer service is a direct result of? -
Answer- Satisfied employees
to enjoy customer, service superiority, companies must have what? - Answer- Loyal
& motivated employees
Apprentices are fortunate when working with NECA because NECA helps them
become better____? - Answer- Employers
NECA members are rated higher than other contractors and what areas? - Answer-
administration, capability, integrity, quality, reputation, and service.
Three groups of people who have a responsibility to obtain and maintain satisfied
customers are what? - Answer- Managers, owners, and employees
It is important for employers to contribute to customer satisfaction so they can
continue to be paid for services or products? - Answer- True
Qualified electrical workers can contribute to maintaining good customer service by
their performance, behavior, and appearance on the job site - Answer- True
As seen from the viewpoint of the ? , marketing is everything a company does. -
Answer- customer
A contractors customer is the ultimate end user of electrical power? - Answer- False
In many instances, the customer will judge the electrical contractor by the? - Answer-
Workers on the job
Working to stay within budget is not part of the job performance expected from the
qualified electrical worker? - Answer- False
Management studies have shown that customer service is directly obtained through
satisfied_____? - Answer- Employees
NECA contractors normally spend more money on training for their employees then
the competition. This extra expense to the contractor is expected to be recovered
through____? - Answer- Better productivity
, What is the IBEW organizations goal? - Answer- To promote excellence in the
electrical industry and improve our members' lives
When/where were the first telegraph wire strung, and what was the message? -
Answer- In 1844 between Washington DC and Baltimore, Maryland. Message of
Samuel Morse read "what has God wrought?"
When and where was the first telegraph station built? - Answer- 1848 in Chicago
Illinois
When was the first permanent telegraph cable laid across the Atlantic ocean? -
Answer- 1866, lineman had helped string it
The public became aware of the possibilities of electricity, when_____
&________was introduced in 1876 and Thomas Edison's 1979 - Answer- Telephone
& incandescent lamp
In 1882 the first US_________ was built in New York City, aka Pearl Street
Generating Station, it could light_____ buildings? - Answer- Central power station &
85
The rapid expansion of electric power, and______ kept demand for labor high -
Answer- Light industry
What year were many small electrical unions organized, only to disappear shortly
there after? - Answer- 1870
In what year was there enough telegraph lineman, who had organized themselves to
form a local assembly, which affiliated with the knights of labor? - Answer- By 1880
What year did the council collar strike against the Western Union telegraph
company, demanding eight hour workday, an increase in pay, and equal pay for
women? Also what happened to this strike? - Answer- 1883 & it failed after 1 month
and broke up the first known attempt to organize electrical workers
in 1884 a group of lineman formed an organization, called what? - Answer- United
order of lineman
Where was United order of lineman headquartered out of? - Answer- Denver, CO
In 1890 wireman and lineman flocked to where? - Answer- St. Louis, Missouri, to
wire buildings & erect the exhibits
National mortality rate for electrical workers was _____ the national average for all
other industries - Answer- Twice
Small group of electricians meeting in St. Louis salt help from the American
Federation of labor to unionize. And organizer named____ Was assigned to help
them and in 1890 the group was charted as the electrical wireman and lineman's
Union number 5221. - Answer- Charles Cassel
