Milady Ingredients and Skin Care Exam Questions
And Verified Solution.
When people are secure, how do they feel? - CORRECT ANSWER - Confident
What do people do when they believe in themselves? - CORRECT ANSWER - Stick to what they believe is
right
What is not one of the golden rules of human relations? - CORRECT ANSWER - Bear down and work
harder when you are overwhelmed
When should the client intake form be mentioned to the client? - CORRECT ANSWER - When the client
schedules the appointment
What question should you ask clients about their lifestyle during the consultation? - CORRECT ANSWER -
What do you do for a living?
What is the final step of the 10-step consultation process? - CORRECT ANSWER - Reiterate everything
you and the client have agreed upon
What should you try to do when a situation with a client is beyond your control? - CORRECT ANSWER -
Communicate past the issue
Generally, if clients are more than _ minutes late, they should be asked to reschedule. - CORRECT
ANSWER - 15
What is the first thing you should do when a conflict arises with a dissatisfied client? - CORRECT ANSWER
- Apologize for the client's displeasure
What should you do when faced with a difficult client? - CORRECT ANSWER - Use language that evokes a
positive response
What should you do when communicating with fellow staffers? - CORRECT ANSWER - Remain objective
What should you avoid when communicating with your salon manager? - CORRECT ANSWER -
Complaining about colleagues
What is an example of an organic substance? - CORRECT ANSWER - Plastic
, What term refers to the simplest form of chemical matter? - CORRECT ANSWER - Element
How are elements identified? - CORRECT ANSWER - By letter symbols
What is it called when a chemical changes its state but not its composition? - CORRECT ANSWER -
Physical change
What is an example of a liquid? - CORRECT ANSWER - Serum
What is the most abundant element found on earth? - CORRECT ANSWER - Oxygen
What is the general composition of air by volume? - CORRECT ANSWER - One part oxygen and four parts
nitrogen
What is the most commonly used cosmetic ingredient? - CORRECT ANSWER - Water
What is the range of the pH scale? - CORRECT ANSWER - 0 to 14
What does ionization create? - CORRECT ANSWER - Two new ions with opposite electrical charges
What does a base turn red litmus paper? - CORRECT ANSWER - Blue
A pH of 8 is _ times more alkaline than a pH of 7. - CORRECT ANSWER - 10
What is a characteristic of suspensions? - CORRECT ANSWER - Slightly miscible
How long should a properly-stored emulsion remain stable? - CORRECT ANSWER - 3 years
What is an example of an oil-in-water emulsion? - CORRECT ANSWER - Moisturizing lotion
What is not a characteristic of mineral oil? - CORRECT ANSWER - Preservatives must be added to keep it
fresh and potent over time
What is a characteristic of fatty alcohols? - CORRECT ANSWER - Wax-like consistency
What are the main types of surfactants used in skin-cleansing products? - CORRECT ANSWER -
Detergents
What type of color agent is zinc oxide? - CORRECT ANSWER - Exempt color
What are alpha hydroxyl acids (AHAs) and beta hydroxyl acids (BHAs) commonly used as? - CORRECT
ANSWER - Exfoliants
What term refers to ingredients designed to dissolve keratin proteins on the surface of the skin to make
it softer and smoother? - CORRECT ANSWER - Enzymes
What is not a function of antioxidants? - CORRECT ANSWER - Promoting the development of free
radicals
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