What is one of the recommendations for helping fire officers develop technical competencies within
their companies - Correct Answer - Use problem solving scenarios
What agency enforces the federal laws establishing the civil right of America - Correct Answer - Equal
employment opportunity commission
Fire fighter have four major changes in their relationship to the formal fire department organization in
their careers. Who's is one of those changes - Correct Answer - First promotion to Cheif officer
A complex system of inherent attributes that determine a persons moral and ethical actions and
reactions. - Correct Answer - Integrity
What term does the international association of fire chiefs use for a Fire officer - Correct Answer -
Supervising fire officer
What branch of management includes the setting of compensation and benefits - Correct Answer -
Human Resources
According to James Page, there are three distinct roles a company officer performs as part of his duties.
Which of the following is not one of those roles - Correct Answer - Friend
What can a fire officer do to improve his effectiveness in handling a unpopular order - Correct Answer -
Determine the history behind the order
When officers are preparing to present a class on a topic, what/whom should they consult first - Correct
Answer - Their personal training library
Although there are four common forms of staffing fire department organizations, most discussions
divide fire fighters into what two categories - Correct Answer - Career and volunteer
What kind of behavior can be described as consistent with the departments core values, mission
statement, and value statements - Correct Answer - Ethical behavior
,What type of fire department uses full time career personnel along with volunteer or paid on call
personnel to staff the department - Correct Answer - Combination
In 1871, two major American fires occured which would change the way the country viewed and
responded to fires. What was one of those fires? - Correct Answer - The great Chicago fire
Within the NFPA requirements for Fire Officer 1, are there any requirements for certification as an
instructor? - Correct Answer - Yes, NFPA Fire Instructor 1
The equal opportunity act of 1972 includes almost all public and private employers with a minimum
number of employees. What is the number? - Correct Answer - 15
There are several things a department might do as part of compliance with a consent decree. What is
one such thing? - Correct Answer - Engage in community outreach.
Looking beyond the physical attributes and matching the individuals strength with the organizations
need in order for the organizations, the individual, and the officer to be successful is a must for the fire
officer to maintain what? - Correct Answer - Cultural diversity
What roles did the participants in the administrative fire officer survey favor between themselves, their
fire officer, and the running of fire stations - Correct Answer - Chiefs will be available for consultations,
but the fire officers will run their stations.
According to the Annex of NFPA 1021, public safety personnel must make choices based on the - Correct
Answer - Maximum benefit to the citizens and the community
What type of organizational document is developed to proved definite guidelines for present and future
actions - Correct Answer - Policy
What is one method of fostering the concept of appropriate workplace behavior - Correct Answer - Fire
fighters develop their own set of rules
It is said fire fighter must walk the talk. What does that mean? - Correct Answer - They should
demonstrate the behavior they say are important
What level of fire Officer is generally associated as being the senior non-chief officer in a department -
Correct Answer - Fire Officer II
What device introduced in the 1850's enabled citizens to send a coded telegraph signal to the fire
department dispatch center - Correct Answer - Public call boxes
The specific assignment of a task to an individual makes they person responsible for completing the task
and prevents duplication of job assignments - Correct Answer - Division of labor
When steamed powered fire engines were introduced in the 1800's what was the reaction of many
volunteer fire fighters - Correct Answer - They were threatened by them and resisted their use
, Fire fighters who want to initiate a harassment complaint have three methods for doing so. At what
level must they first make contact - Correct Answer - It is their choice
Who must take corrective actions if an investigation confirms a harassment complaint has merit? -
Correct Answer - The fire chief
A theory Y manger believes that people need to be _________________, not ___________________ -
Correct Answer - Encouraged, not controlled
Fire officers should consult their supervisors if they are going to make a decision that - Correct Answer -
Goes beyond their scope of authority
What is the term for the set of guidelines that a department establishes for fire fighters - Correct
Answer - Discipline
Human resource management is built from two generalized schools of management thought. What is
one of those school - Correct Answer - Scientific
What is one of the higher profile roles a fire officer can perform - Correct Answer - Functioning as
incident commander
Most experts believe that span of control should extend to no more than a specific number of people.
What is that number? - Correct Answer - 5
What is the primary purpose of having an accurate beginning of shift report - Correct Answer - Ensure
adequate staffing
What is one of three recommended activities for fire officers to work effectively with their supervisors -
Correct Answer - Keep your supervisor informed
Which of the four functions of management is used when a fire officer considers the impact on the
budget before making purchases - Correct Answer - Controlling
When an officer tells subordinate that he does not agree with unpopular orders, but the orders have to
be enforced anyway, what is the result - Correct Answer - The officers authority and supervisory is
undermined
The formal fire department organization considered a fire chief officer to be the representative of whom
- Correct Answer - The fire chief
Fire officer should act as if someone is always_____________ when they are out of the station - Correct
Answer - Documenting their actions
According to the 1993amended EEOC guidelines, under which circumstance, if any are employers liable
for the acts of those who work for them - Correct Answer - Any time they knew, or should have known,
about the behavior and did nothing about it
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