Exam (elaborations)
BADM 7120 Exam 1 Questions with Explanations of Answers | latest upate 2024
BADM 7120 Exam 1 Questions with Explanations of Answers | latest upate 2024
[Show more]
Content preview
BADM 7120 Exam 1Operations management focuses on ... - ANS-decisions for the production and delivery of the
firm's products and services
3 aspects of Operations Management - ANS-1. Decisions
2. Function
3. Process
Operations manager must decide: - ANS-process, quality, capacity, inventory, and supply chain
Major functional areas in organizations: - ANS-operations, marketing, and finance
Process: - ANS-planning and controlling the transformation process and its interfaces
(internal/external)
Definition of Supply Chain - ANS-- Network of manufacturing and service operations that supply
one another
- From raw materials through production to the end consumer
- Flows of materials, money, and information
- Links operations across organizations
Example of major decisions at Pizza USA - ANS-Process - How should we produce pizzas?
Quality- How do we meet quality standards and ensure a good customer experience?
Capacity - How much output do we need at various times?
Inventory - Which ingredients, when & how much?
Supply Chain - How to source inputs and manage logistics?
Decisions related to process, quality, capacity, inventory, and supply chain must account for: -
ANS--upstream suppliers
-downstream suppliers
-other functions
-support functions
-situations
-conditions
,-many others
Operations primary production... - ANS-function
Other primary operating functions.. - ANS-Marketing and Finance
Operations as a process.. - ANS-Inputs -> Transformation (Conversion Process) -> Outputs
Operations as a process.. (F&A) - ANS-Inputs -> Transformation Fabrication -> Transformation
Assembly -> Outputs
Fabrication (def.) - ANS-Making the parts
Assembly (def.) - ANS-putting the parts together
Operations as a Process (figure 1.2) - ANS-Energy, Materials, Labor, Capital, Information ->
Transformation (Conversion Process) -> Goods or Services
Contemporary Operations Challenges - ANS-- Service and Manufacturing (differences and
implications)
- Customer-Directed Operations ("voice of the customer")
- Integration of Decisions Internally and Externally
- Environmental Sustainability
- Globalization of Operations and the Supply Chain
Operation Strategy Process - ANS-Figure 2.1 Study powerpoint
Operations Strategic Objectives - ANS-Cost - resources used
Quality - conformance to customer expectations
Delivery - quickly and on time
Flexibility - ability to rapidly change operations
Example of Important Strategic Decisions: Process - ANS-Type: span of processes, automation,
process flow, job specialization
Choice: make or buy, hand/machine-made, project, batch, line or continuous, high or low
specialization
Examples of Important Strategic Decisions in Operations: Quality - ANS-Type: approach,
training, suppliers
, Choice: prevention or inspection, technical or managerial training, selected on quality or cost
Examples of Important Strategic Decisions in Operations: Capacity - ANS-Type: facility size,
location, investment
Choice: one large or several small facilities, near markets, low cost or foreign, permanent or
temporary
Examples of Important Strategic Decisions in Operations: Inventory - ANS-Type: Amount,
distribution, control systems
Choice: high or low levels of inventory, centralized or decentralized warehouse, control in
greater or less detail
Examples of Important Strategic Decisions in Operations: Supply Chain - ANS-Type: sourcing or
logistics
Choice: Insource or outsource products, national or global distribution
Distinctive Competence - ANS-- This operations capability is something an organization does
better than any competing organization that adds value for the customer
- Examples: Patents, proprietary technology, operations innovations
Business Strategy Alternatives - ANS-- Product Imitator: operations must focus on keeping
costs low
- Product Innovator: operations must maintain flexibility in processes, labor and suppliers
Customer Perspective - ANS-- Order qualifiers: objectives customers consider in the
product/service
- Order winners: objectives that cause customer to choose a particular product/service
Product imitator vs Product Innovator - ANS-Imitator -
Order Winner = price (low cost)
Order qualifiers = flexibility, quality, delivery
Innovator -
Order winner = flexibility (rapid introduction of new products)
Order qualifiers = cost, delivery, quality
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ACTUALSTUDY. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £6.57. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
71498 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now