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TEST BANK
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
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TABLE OF CONTENTS
Part I: INTRODUCTION TO MANAGEMENT.
1. Management.
2. The History of Management.
3. Organizational Environments and Cultures.
4. Ethics and Social Responsibility.
Part II: PLANNING.
5. Planning and Decision Making.
6. Organizational Strategy.
7. Innovation and Change.
8. Global Management.
Part III: ORGANIZING.
9. Designing Adaptive Organizations.
10. Managing Teams.
11. Managing Human Resource Systems.
12. Managing Individuals and a Diverse Work Force.
Part IV: LEADING.
13. Motivation.
14. Leadership.
15. Managing Communication.
Part V: CONTROLLING.
16. Control.
17. Managing Information.
18. Managing Service and Manufacturing Operations.
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Chapter 01_Management
1. _____ is defined as getting work done through others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANS: c
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told
that her role involved supervising the work of her employees and ensuring that they did their jobs
well. Ruth's job is related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANS: c
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work
carried out by the company's site engineers. He is also responsible for ensuring that all the engineers
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are provided with ample guidance and supervision so that they can perform all the assigned tasks to
the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
ANS: c
4. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its car
manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles is
demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANS: d
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of
its production processes using Computer Numeric Control (CNC) machines. This reduced the labor
cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of
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management, the automation of production processes at Debronth Inc. exemplifies _____.
a. synergy
b. efficiency
c. autonomy
d. contingency
ANS: b
7. _____ involves accomplishing tasks that help fulfill organizational objectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
ANS: a
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting
time for its customers. This has helped the restaurant improve its customer service and satisfaction.
This scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
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d. cohesiveness
ANS: a
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after
many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest
market share because of its excellent customer service. In the context of management, the Shirles
branch of Calverd Bank illustrates _____.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANS: d
10. Providing a great shopping experience to customers is one of the important objectives of Purple
Fashions Inc., a clothing store. To achieve this objective, the company has a team of committed
customer service professionals, whose job is to ensure that customers get exactly what they want. This
scenario illustrates that Purple Fashions is trying to achieve _____.
a. organizational commitment
b. employee productivity
c. employee satisfaction
d. organizational effectiveness
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ANS: d
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANS: a
12. Identify a true statement about planning.
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ANS: c
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These
objectives were to increase revenues by at least five percent and reduce net losses by at least 80
percent by the end of the next fiscal year. In this scenario, which of the following management
functions was most likely involved in setting these goals and determining a means for the company to
meet them?
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a. Controlling
b. Organizing
c. Planning
d. Leading
ANS: c
14. Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and
weekly targets of all the salespersons in the company. She sets these targets in such a way that the
salespersons work toward achieving the organizational goals. In this scenario, which of the following
management functions does Amanda perform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANS: c
15. In the context of management functions, organizing is about:
a. determining how things get done.
b. determining organizational goals.
c. motivating workers to work hard.
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d. monitoring progress toward goal achievement.
ANS: a
16. A business administrator in a school is determining how classes will be scheduled, which rooms
will be allocated, and who will teach each subject in the curriculum. Which of the following
management functions is illustrated in this scenario?
a. Planning
b. Organizing
c. Controlling
d. Leading
ANS: b
17. Jane is in charge of her Rotary Club's annual fundraising auction. She has to determine the site of
the event and decide who will collect donations from local businesses. She also has to decide who will
sell tickets to customers and who will conduct the auction. Jane is engaged in the management
function of _____.
a. planning
b. controlling
c. leading
d. organizing
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TEST BANK
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
Copyright Cengage Learning. Powered by Cognero. Page 1
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TABLE OF CONTENTS
Part I: INTRODUCTION TO MANAGEMENT.
1. Management.
2. The History of Management.
3. Organizational Environments and Cultures.
4. Ethics and Social Responsibility.
Part II: PLANNING.
5. Planning and Decision Making.
6. Organizational Strategy.
7. Innovation and Change.
8. Global Management.
Part III: ORGANIZING.
9. Designing Adaptive Organizations.
10. Managing Teams.
11. Managing Human Resource Systems.
12. Managing Individuals and a Diverse Work Force.
Part IV: LEADING.
13. Motivation.
14. Leadership.
15. Managing Communication.
Part V: CONTROLLING.
16. Control.
17. Managing Information.
18. Managing Service and Manufacturing Operations.
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Chapter 01_Management
1. _____ is defined as getting work done through others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANS: c
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told
that her role involved supervising the work of her employees and ensuring that they did their jobs
well. Ruth's job is related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANS: c
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work
carried out by the company's site engineers. He is also responsible for ensuring that all the engineers
Copyright Cengage Learning. Powered by Cognero. Page 3
3 of 890 7/14/2024, 6:18
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are provided with ample guidance and supervision so that they can perform all the assigned tasks to
the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
ANS: c
4. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its car
manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles is
demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANS: d
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of
its production processes using Computer Numeric Control (CNC) machines. This reduced the labor
cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of
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management, the automation of production processes at Debronth Inc. exemplifies _____.
a. synergy
b. efficiency
c. autonomy
d. contingency
ANS: b
7. _____ involves accomplishing tasks that help fulfill organizational objectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
ANS: a
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting
time for its customers. This has helped the restaurant improve its customer service and satisfaction.
This scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
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d. cohesiveness
ANS: a
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after
many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest
market share because of its excellent customer service. In the context of management, the Shirles
branch of Calverd Bank illustrates _____.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANS: d
10. Providing a great shopping experience to customers is one of the important objectives of Purple
Fashions Inc., a clothing store. To achieve this objective, the company has a team of committed
customer service professionals, whose job is to ensure that customers get exactly what they want. This
scenario illustrates that Purple Fashions is trying to achieve _____.
a. organizational commitment
b. employee productivity
c. employee satisfaction
d. organizational effectiveness
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ANS: d
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANS: a
12. Identify a true statement about planning.
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ANS: c
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These
objectives were to increase revenues by at least five percent and reduce net losses by at least 80
percent by the end of the next fiscal year. In this scenario, which of the following management
functions was most likely involved in setting these goals and determining a means for the company to
meet them?
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a. Controlling
b. Organizing
c. Planning
d. Leading
ANS: c
14. Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and
weekly targets of all the salespersons in the company. She sets these targets in such a way that the
salespersons work toward achieving the organizational goals. In this scenario, which of the following
management functions does Amanda perform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANS: c
15. In the context of management functions, organizing is about:
a. determining how things get done.
b. determining organizational goals.
c. motivating workers to work hard.
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d. monitoring progress toward goal achievement.
ANS: a
16. A business administrator in a school is determining how classes will be scheduled, which rooms
will be allocated, and who will teach each subject in the curriculum. Which of the following
management functions is illustrated in this scenario?
a. Planning
b. Organizing
c. Controlling
d. Leading
ANS: b
17. Jane is in charge of her Rotary Club's annual fundraising auction. She has to determine the site of
the event and decide who will collect donations from local businesses. She also has to decide who will
sell tickets to customers and who will conduct the auction. Jane is engaged in the management
function of _____.
a. planning
b. controlling
c. leading
d. organizing
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