NCCT-NCMA study guide Questions and Answers 2024
Which of the following actions by the Medical Assistant reflects professional telephone etiquette? (select the three (3) correct answers)
speaking clearly with a pleasant tone
verifying the patient's full name
requesting permission before placing...
which of the following actions by the medical assi
studying the image below which of the following i
the best way to ensure that a patient understands
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NCCT-NCMA study guide Questions and Answers 2024
Which of the following actions by the Medical Assistant reflects professional telephone etiquette? (select the three (3) correct answers) - answer speaking clearly with a pleasant tone
verifying the patient's full name requesting permission before placing a caller on hold
The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats? - answerfull block style
Studying the image below, which of the following is missing in the structure of this professional business letter? - answerheader
the best way to ensure that a patient understands and complies with the medical offices financial policy is to explain the - answeroffice's financial policies and procedures in advance of services
what five pieces of information must be available on every sample in the laboratory - answerfull name, unique identifier, date of collection, time of collection, collector's identity
which of the following pieces of information is important to include when taking a routine
telephone message (select the three (3) correct anwsers) - answercaller's return telephone number
date and time of call
name of person calling
which of the following forms should always be included when sending a fax originating from the medical office - answercover sheet
a medical assistant maintains a positive, caring demeanor when the office is running 45-
minutes behind on scheduled appointments. The action is most indicative of which of the following workplace behaviors - answerprofessionalism
the medical assistant mistakenly opens an item of incoming mail marked "personal" addressed to the physician. What action should the medical assistant take? - answerwrite "opened in error" on the outside of the envelope and initial Which of the following types of mail is the most cost effective for bound printed material,
film, and sound recordings? - answermedia
While recording electronic payments at the end of the day, the medical assistant leaves the front desk to help a coworker. When the medical assistant returns, the computer screen is blank. There is evidence that the office cleaning crew has vacuumed an emptied the trash around the front desk. How should the medical assistant initially troubleshoot this issue? (Select the four (4) correct answers below) - answerclick the mouse
press a key on the keyboard
verify the computer is plugged in and turned on
check to see that the monitor is connected to the computer
which of these is a safeguard put in place to help secure access to Electronic Health Record information - answerprotected passwords
A medical assistant is taking a patient's history and entering it directly into the EHR. The
patient's main reason for seeing the doctro is a severe migraine headache. If this office uses the CHEDDAR format of documentation, under which letter would this information be entered? - answerC
Which of these would be recorded under the "S" in a patient's EHR if using the SOAP format? (Select the four (4) correct responses) - answersymptoms
feeling of fatigue
sodium level
Which of the following are needed to submit a prior authorization request for medical equipment - answerICD-CM and HCPCS codes
A physician who treats disorders of the musculoskeletal system is which of the following
types of specialist? - answerorthopedist
Which of the following is required to schedule patients for outpatient diagnostic tests and procedures - answeran approval from the insurance company
From which of the following lists does a medical office assistant need to run an encounter report - answerappointment schedule
The medical assistant has scheduled three patients in the office at the same time. What type of appointment scheduling have they used? - answerwave
Which of the following regulations set the minimum standards for medical laboratory practice and quality? - answerCLIA
Which of the following types of licensure must a physician have and maintain to legally dispense, prescribe, or administer controlled substances? - answernarcotics
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