NCCT – Communication Questions with Accurate Answers
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Module
NCCT
Institution
NCCT
NCCT – Communication Questions with Accurate Answers
1. A business letter should be folded in which of the following positions when using a standard No. 10 envelope?
A. half, horizontally
B. half, vertically
C. thirds, face-up
D. quarters, face-down
thirds, face-up
To ensure the letter...
NCCT – Communication Questions with Accurate Answers
1. A business letter should be folded in which of the following positions when using a standard No. 10 envelope?
A. half, horizontally
B. half, vertically
C. thirds, face-up
D. quarters, face-down - answerthirds, face-up
To ensure the letter fits in the envelope and can be removed easily and intact, a business letter is folded into equal thirds with the head of the letter facing upwards (with the greeting side on the inside). Folding a letter into fourths or half (both horizontally or vertically) will simply prevent the letter from fitting into the envelope.
2. When writing a business letter, the medical assistant should include which type of punctuation following the salutation?
A. semi-colon
B. hyphen
C. comma
D. colon - answercolon
A salutation is followed by the colon (introductory greeting) flush with the left margin in a
professional letter. It is generally considered appropriate use of punctuation in business letter writing. (Example: Dear Mr. Martinez:) A semi-colon, hyphen and comma are not generally used in a salutation but are commonly used within sentences.
3. When composing a business letter, how should the medical assistant properly indicate copies of the letter are being sent to others?
A. List the names below the sender's name.
B. Enter "Encl" followed by the names.
C. Enter "Re" followed by the names.
D. Enter "cc" followed by the names. - answerEnter "cc" followed by the names.
Underneath the signatory section, the CC indicates a carbon copy has been included and names the individual in receipt of the copy. "Encl" would be used if another document was being sent with the cover letter and "Re" means Regarding (and is followed by a subject line). Just listing names below the signature line does not convey direction or purpose.
4. The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats?
A. Simplified letter style
B. Full block style
C. Modified block style
D. Semi block style - answerFull block style
A Full Block Style is the recognized alignment for most business communications. The date, salutation, paragraphs and signature block are all flush with the left margin. This is
the most common business letter format not simplified, modified or semi block styles.
5. Which of the following is an inappropriate complimentary closing for a business letter?
A. "Sincerely"
B. "Respectfully"
C. "Best Regards"
D. "Wishing You the Best" - answer"Wishing You the Best"
The closing salutation on all correspondence in a physician's office must be professional. Wishing You the Best is friendly but not as professional as Sincerely, Respectfully, Best Regards or Regards.
6. What five pieces of information must be available on every sample in the laboratory?
A. Full name, unique identifier, date of collection, time of collection, tests collected
B. Full name, insurance information, patient location, date of collection, time of collection
C. Full name, insurance information, patient location, tests collected, time of collection
D. Full name, unique identifier, date of collection, time of collection, collector's identity - answerFull name, unique identifier, date of collection, time of collection, collector's identity
Full name, unique identifier, date of collection, time of collection, and the collector's identity are required for each patient specimen or sample in the medical laboratory. The insurance billing information and list of tests ordered will be in the patient account information, but not necessarily part of the patient test sample label.
7. Recording the patient's critical glucose value in the medical record is an example of which of the following?
A. good laboratory practices (GLPs)
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