MGT 300 Chapter 14 Final Exam Study Test.
How can an individual build personal connections while creating a professional network? - CORRECT ANSWER By asking interesting questions to create a positive first impression
By drawing people into meaningful conversations
The transfer of informati...
MGT 300 Chapter 14 Final Exam Study Test.
How can an individual build personal connections while creating a professional network? - CORRECT ANSWER By asking interesting questions to create a positive first impression
By drawing people into meaningful conversations
The transfer of information and understanding from one person to another is known as _____. - CORRECT ANSWER Communication
When Marta explains a project to members of her staff, they are able to understand her intended message accurately. This suggests that Marta is a(n) _____ communicator. - CORRECT ANSWER effective
In the communication process, the __________ is the person wanting to share information. - CORRECT ANSWER sender
The information that is shared in the communication process is called ______. - CORRECT ANSWER the message
Good communicators are _____ and effective. That is, their messages are transmitted in a short time, and people understand them. - CORRECT ANSWER efficient
Interpreting and trying to make sense of the message is called ______. - CORRECT ANSWER decoding
Putting a message into understandable symbols or language to send to another person is called _____. - CORRECT ANSWER encoding
In the communication process, the person for whom the message is intended is the . - CORRECT ANSWER receiver An email, a handwritten notice, or a voicemail are each an example of a ______ in the communication process. - CORRECT ANSWER medium
Samantha sent an email to Joyce, letting her know about a job opening. Joyce quickly responded with an
email, thanking Samantha. Joyce's response is an example of _____. - CORRECT ANSWER feedback
Nanci needs to let Morgan know that the production line will be down until tomorrow and the items she
needs to ship to the customer won't be ready on time. The information Nanci wants to share is called the - CORRECT ANSWER mesaage
After listening to her boss's instructions regarding completion of the project, Angelica said, "Let me make sure I've got this straight. You need this project completed by the 15th of the month so we can go over it and make any changes before our meeting with the client on the 17th. Is that correct?" This is an example of _____. - CORRECT ANSWER paraphrasing
Any disturbance that interferes with the transmission of a message in the communication process is known as _____________. - CORRECT ANSWER noise
When two people from the same culture misunderstand each other because the meaning of the words is unclear, they are experiencing a ______ problem. - CORRECT ANSWER semantic
The means by which a communicator sends a message is called ______. - CORRECT ANSWER the medium
During the first staff meeting after Blake joined the company, he was completely confused by his coworkers' repeated references to the "PPAC committee" and "the next level drill-down". Blake experienced which barrier to communication? - CORRECT ANSWER Jargon
A rich medium is more effective with _____ situations. - CORRECT ANSWER nonroutine
When Liz's manager asked her to get the report done right away, Liz didn't know if that meant within an hour or by the end of the week. This is an example of a _____ problem. - CORRECT ANSWER semantic Terminology that is specific to a particular profession or group is known as _____. - CORRECT ANSWER jargon
Garrett told his sales team to send their monthly sales figures to him via email rather than calling him on
the phone. Garrett is indicating his preference for a _____ medium. - CORRECT ANSWER lean
How well a particular medium conveys information and promotes learning is called ______. - CORRECT ANSWER media richness
Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of _____ communication. - CORRECT ANSWER formal
One of the dangers of using a rich medium for routine matters is information _____________, in which the receiver gets more information than necessary. - CORRECT ANSWER overloading
Match the type of formal communication (on the left) with its example (on the right).
Vertical
Horizontal
External - CORRECT ANSWER Vertical - Anne submits her vacation request to her boss.
Horizontal - Suzie emails a coworker to inform him that she has finished her part of a team project.
External - Tamika emails a supplier to ask for a price quotation on a product.
A lean medium is more effective with _____ situations. - CORRECT ANSWER routine
A manager sends a memo to notify his department of a new company policy. This is an example of ______ communication. - CORRECT ANSWER vertcal
An organization's ______ communication channels include official memos, letters, reports, and announcements. - CORRECT ANSWER formal
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