MGT 420 Exam 1 || QUESTIIONS WITH 100% PASSED SOLUTIONS.
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Module
MGT420
Institution
MGT420
types and levels of management correct answers lower, middle, and upper
Accountability correct answers the requirement of one person to answer to a higher authority for performance achieved in his or her own area of work.
Effective managers correct answers Effective managers meet both perform...
MGT 420 Exam 1 || QUESTIIONS WITH 100% PASSED
SOLUTIONS.
types and levels of management correct answers lower, middle, and upper
Accountability correct answers the requirement of one person to answer to a higher authority
for performance achieved in his or her own area of work.
Effective managers correct answers Effective managers meet both performance and
satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
Up-side down pyramid correct answers The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's efforts)
Serve
Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
Management Process correct answers planning-the process of setting performance objectives
and determining what actions should be taken to achieve them.
organizing-the process of assigning tasks, allocating resources and coordinating the activities
of individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and inspiring their efforts to
fulfill plans and accomplish objectives.
controlling-the process of measuring work performance, comparing results to objectives and
taking corrective action.
technical skills, human skills, conceptual skills correct answers management skills
emotional intelligence correct answers the ability to perceive, understand, manage, and use
emotions
workforce diversity correct answers the concept that organizations are becoming more
heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of
other diverse groups
Prejudice and Discrimination correct answers Prejudice is an attitude, discrimination is a
behavior
glass ceiling correct answers an invisible limit on women's climb up the occupational ladder
intellectual capital correct answers the collective brainpower or shared knowledge of a
workforce IC=commitment x competency
knowledge workers correct answers individuals valued for their ability to interpret and
analyze information
Organizational Behavior correct answers The study of human behavior in organizations.
An interdisciplinary field devoted to understanding individual group behavior, interpersonal
processes, and organizational dynamics.
scientific thinking correct answers process using the cognitive skills required to generate, test,
and revise theories
contingency thinking correct answers Seeks ways to meet the needs of different management
situations.
Recognizes responses to solutions must be crafted to best fit the circumstances and people
involved.
evidence-based management correct answers Uses hard facts and empirical evidence to make
decisions.
Organizations and the External Environment correct answers Organizations are collections of
people working together to achieve a common purpose.
Open systems transforms human and material resources inputs into finished goods and
services.
Complex adaptive systems interact and adapt with their environments to survive.
Stakeholders correct answers any persons or groups who will be affected by and thus have an
interest or "stake" in an organizations performance.
Internal Environment of Organizations correct answers Organization culture is a shared set of
beliefs and values within an organization.
Organizational climate represents shared perceptions of members regarding what the
organization is like in terms of management policies and practices.
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