OMGT 3123 Ellis Final Exam review!!! ANSWERS RATED 100% CORRECT.
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Business process is a structured set of activities designed to produce a specific output correct answers true
Business process management consist of the following steps except.... correct answers bottleneck identification
Which of the following is NOT a benefit of using business process manag...
business process is a structured set of activities
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OMGT 3123 Ellis Final Exam review!!! ANSWERS
RATED 100% CORRECT.
Business process is a structured set of activities designed to produce a specific output correct
answers true
Business process management consist of the following steps except.... correct answers
bottleneck identification
Which of the following is NOT a benefit of using business process management correct
answers increased value-added time
Productivity is expressed as____________ correct answers output divided by input
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon. The car
wash employs 5 washers at $6 per hour. An appropriate measure of productivity is: correct
answers 1.7 cars/ $
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in ___________. correct answers benchmarking
Continuous flow is more efficient but less flexible than job shop because___________
correct answers continuous flow produces products in extreme high volume
_____________ products involve no customization but _____________ products are
completely customized driven by actual customer orders. correct answers make to stock,
make to order
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order correct answers assemble to
order
The maximum level of output of a system in a certain time period under ideal conditions is
the ________ correct answers theorectical capacity
If the maximum output level of a piece of equipment is at a rate of 400 units per hour and the
actual output during an hour is 350 units., which of the following is the capacity utilization
rate? correct answers 87.5%
Assume a fixed cost for a process of $120,000. The variable cost to produce each unit of
product is $35 and the selling price for the finished product is $50. Which of the following is
the number of units that has to be produced and sold to break-even? correct answers 8,000
A company is considering producing a product for a new market. The fixed costs required for
manufacturing and delivering the product is $50,000. Labor and material costs are estimated
to be approximately $25.00 per product. If the product is sold for $35.00 each, the firm's
break-even volume would be correct answers 5,000 units
, Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. correct answers true
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points
for Management. correct answers false
The TQM component of Customer-Driven Quality defines two main types of customers,
those internal to the organization and those external to the organization. correct answers true
Regarding the Cost of Quality, PAF stands for Perfection, Assessment, and Failure. correct
answers false
Kauro Ishikawa is widely credited with developing the quality loss function, a mathematical
perspective on the cost of deviation from specified product standards. correct answers false
Which of the following is NOT one of Garvin's approaches to defining quality? correct
answers process based
The _______________ approach to quality defines quality by conformance to the product
design through a set of specifications. correct answers manufacturing-based
The _______________ approach to quality defines quality as providing performance at an
acceptable price or conformance at an acceptable cost. correct answers value-based
Regarding Garvin's eight dimensions of product quality, which of the following is concerned
with the wear and tear from usage that eventually ends a product's useful life? correct
answers durability
______________ is the most widely recognized of the quality experts and is the most
recognized individual when it comes to the philosophy of TQM. correct answers w. edwards
deming
The five TQM components include all the following, EXCEPT correct answers supplier
development
The TQM component of __________________ seeks to flatten the organizational structure to
move decision-making to the lowest possible level. correct answers Empowered
interdisciplinary teams.
The main purpose or reason for developing the ISO 9000 series was to correct answers create
a benchmark for quality systems
a Pareto Diagram is primarily used for correct answers arranging defect number and types to
help prioritize improvements.
Which of the following is not one of the named SERVQUAL dimensions? correct answers
consistency
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