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435 Final Exam Terms in this set (119) Conceptual Skills the ability to handle diverse and complex situations while considering long-term or ripple effects of decisions. Interpersonal Skills the ability to work with and through others o accomplish goal £7.92   Add to cart

Exam (elaborations)

435 Final Exam Terms in this set (119) Conceptual Skills the ability to handle diverse and complex situations while considering long-term or ripple effects of decisions. Interpersonal Skills the ability to work with and through others o accomplish goal

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  • Module
  • CGAP - Certified Government Auditing Professional
  • Institution
  • CGAP - Certified Government Auditing Professional

435 Final Exam Terms in this set (119) Conceptual Skills the ability to handle diverse and complex situations while considering long-term or ripple effects of decisions. Interpersonal Skills the ability to work with and through others o accomplish goals. Includes observing behaviors and ad...

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  • August 7, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • CGAP - Certified Government Auditing Professional
  • CGAP - Certified Government Auditing Professional
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8/7/24, 4:36 AM



435 Final Exam
Jeremiah
Terms in this set (119)

the ability to handle diverse and complex situations while considering long-term or
Conceptual Skills
ripple effects of decisions.

the ability to work with and through others o accomplish goals. Includes observing
behaviors and adjusting accordingly.
Interpersonal Skills
-Some experts think that "emotional intelligence" is critical to be a successful manager.
Awareness and use of feelings to guide management strategy

technical information, methods, and equipment involved in a discipline . Necessary for
Technical Skills
upper management to understand the process

Instead mgmt being a science, this argues that mgmt Is a profession that can be
learned.


-Planning
Administrative Management -Organizing
-Leading
-Controlling
-Fayols 14 Principle of Management
-Effectiveness vs Efficiency

Planning- Examine the future and establishing plan of action to attain goals

Designing the team/process that will best achieve goals, also includes proper use of
Organizing
resource.

Controlling- Monitoring performance, providing feedback, make corrections.

Effectivness -the degree to which the org, achieves its intended outcomes
Effectiness vs Efficency
Efficency-How well a minimum of resources , is allocated to achieve outcomes.

Directing the influence the behavior of others, motivating, creating appropriate culture,
Leading
and communication

Theories of X and Y: by Douglas McGregor

Theory X Employees inherently disliked work and only looked for security

Indicated that work was natural to employees and they would seek success when given
Theory Y
the opportunity.

-Planning
-Organizing
Managerial Functions
-Leading
-Controlling

-Strategic
Planning -Tactical
-Operational

High level planning,which considers the organization's strengths, weaknesses,
Strategic
opportunities and threats. Long- range goals.

Mid level planning focuses more on achieving goals, short-term, more measurable to
Tactical
indicate "did we meet our goals"




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, 8/7/24, 4:36 AM
Operational short term. Highly detailed steps to meet goals

Leading influencing behavior " Power = the ability to influence "

-Authority
-Reward Power
-Cohersive Power
Leading
-Referent Power
-Expert Power
-Informational Power

Authority- comes from your position, in the organization

Reward Power comes from the manger 's ability to give or withhold rewards

Coercive Power- comes from the ability to punish ·

Referent Power comes from the leader 's innate characteristics and charisma

Expert Power comes from the leaders valuable knowledge or experiences

Informational Power Comes from the persuasive content of what the leader says their message"

work allocation and specialization allows concentrated activities, deeper
Specialization of labor-
understanding, and better efficiency

the person to whom responsibilities are given has the right to give direction and expect
Authority
obedience

the smooth operation of a business requires standards, rules, values for consistency of
Discipline-
action

Unity of command- every employee receives direction and instructions from only one boss

unity of direction- all workers are aligned in their efforts toward a single outcome

accomplishing shared values and organization goals take priority over individual
Subordination of individual interests-
agendas

Remuneration employées should receive fair pay for work

Centralization decisions are made at the top

everyone is clearly included in the chain of command and line of authority from top to
Scalar chain
bottom of the organization

Peopl should clearly understand where they fit in the organization, and all people and
Order-
material have a place




Equity people are treated fairly and a sense of justice should pervade the organization



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