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Enp Study Guide: Phone Terms Questions And Answers With Verified Solutions 100% Correct!!!
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Enp Study Guide: Phone Terms Questions And Answers With Verified Solutions 100% Correct!!!
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Enp Study Guide: Phone TermsQuestions And Answers With Verified
Solutions 100% Correct!!!
CPE - ANSWER✔✔ Telephone company term for Customer Premise Equipment
SRDB - ANSWER✔✔ Selective Routing Database
MSAG - ANSWER✔✔ Master Street Address Guide
ANI Only Basic 9-1-1 - ANSWER✔✔ Voice plus 7-digit telephone number
Basic 9-1-1 - ANSWER✔✔ Voice and exchange
ANI/ALI Basic 9-1-1 - ANSWER✔✔ Delivers ANI and from ALIA database,
subscriber name/address and ESN info
E9-1-1 - ANSWER✔✔ Enhanced 9-1-1 includes switching, database and CPE
elements capable of providing Selective Routing, Selective Transfer, Fixed
Transfer, caller routing and location info and ALI
Co-location - ANSWER✔✔ A primary PSAP and a Secondary PSAP located in the
same physical space
Baudot - ANSWER✔✔ Also called IT2 is the communications protocol language
used by most TDDs in the US
, ASCII - ANSWER✔✔ Less common encoding scheme based on the English
alphabet
UPS - ANSWER✔✔ Uninterruptible Power Supply- typically provides 20-30
minutes backup power to bridge an electrical system failure and backup
generator activation
CTI - ANSWER✔✔ Computer Telephony Integration- technology that allows
interactions on a computer and telephone to be integrated
ACD - ANSWER✔✔ Automatic Call Distribution- distributes calls to a pool of call
takers, allowing round-robin, longest idle, high-to-low priority, etc and forced
answer
Forced answer - ANSWER✔✔ A new call is automatically presented after a pre-
determined amount of time after the previous call has ended
Selective Answer - ANSWER✔✔ Presents calls with preliminary ALI and age of call
to allow calltakers to choose a particular call
CAMA - ANSWER✔✔ Centralized Automatic Message Accounting- originally
designed for automatic toll billing systems and the basis for ANI in 9-1-1 systems-
provide connectivity between the tandem switch (selective router) and the
communication center
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