CSM Exam Comprehensive Actual Questions And Correct Answers.
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Module
CSM.
Institution
CSM.
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time? - correct answer Onboard
Which two activities support Customer Success planning?(Choose two.) - correct answer ...
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time? - correct
answer Onboard
Which two activities support Customer Success planning?(Choose two.) - correct answer
adoption barrier identification, service delivery program management
What is the purpose of targeted use cases? - correct answer They highlight the
product differentiation from a competitor.
During the delivery of a security solution, adoption barriers were identified. Those barriers were
addressed, and the customer's business goals are now fulfilled. The customer is pleased with their
solution and shares this experience in blogs and social medi a. In which stage is the customer? - correct
answer Advocate
What is a common indicator of customer health? - correct answer customer
satisfaction metric
What is a consideration in evaluating readiness for adoption? - correct answer
Review customer acceptance test plan.
Which perspectives are covered in a balanced scorecard? - correct answer
business process, customer, financial, learning, growth
What is the first step a Customer Success Manager should take to identify why the solution was
purchased? - correct answer Engage with the customer.
A customer complains about the number of times they must explain their problems and ask different
team members to find a solution. How can this issue be avoided? - correct answer
Clarity roles and responsibilities with the stakeholders.
, You are a Customer Success Manager and have just been assigned a strategic new account. Which
course of action is the best to help you prepare for the first customer introduction meeting? - correct
answer Build an understanding of your customer's business and market trends
and priorities
Which Customer Success activity is critical from the supplier perspective? - correct answer
ensuring the customer has a success plan and is achieving each milestone in a timely manner
Which definition of customer success is true? - correct answer It is the
business methodology of ensuring that customers achieve their expected and unexpected outcomes
while using your product or service.
What is a key driver that is creating the need for customer success? - correct answer
subscription economy
Which statement describes the difference between customer success and customer sales? - correct
answer Customer sales is about selling solutions to meet business needs.
Customer success is about getting customers to utilize those solutions to get the value they intended.
Which type of analytics has telemetry that shows the customer's use of the software and defines what
has happened to date? - correct answer descriptive
What is a technical adoption barrier? - correct answer lack of integration with
other products
What is the best reason for documenting your customer's success? - correct answer
To provide awareness of the value achieved by the customer's purchased solution
What is a financial implication of churn? - correct answer loss of revenue
Which sources should be used to uncover customer barriers? - correct answer
OCD - observation, conversation, data
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