CSM Exam Answers Verified And Accurate Guaranteed For Pass.
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Module
CSM.
Institution
CSM.
What are the recommended guidelines for a customer during the scoping of data migration for a CSM project?
Choose 3 answers - correct answer 1. Historic data does not need to be in SN
2. Recommend only current data for phase 1
3. Ensure SOW is speci...
What factors may influence the type of communication channels you implement for your customer?
Choose 2 answers: - correct answer 1. How many agents required
2. How will customers contact the support desk?
During which Now Create stage are workshops conducted? - correct answer
Plan
Which role must be assigned to employees to request support for themselves? - correct answer
Proxy contact
Which routing and assignment features leverage matching rules? - correct answer
1. Assignment rules
2. Assignment workbench
With contributor user roles, companies can engage what types of users? - correct answer
Internal AND external
What does the Third-party data integration for Agent Workspace for CSM enable? - correct answer
Agents can view read-only data from multiple third-party applications on forms and lists in Agent
Workspace
Which ore-integrated chat conversation experiences are available for consumers and customer
contacts?
Choose 2 answers: - correct answer 1. WhatsApp
2. LINE
What benefits can be gained by using the Customer Central feature in CSM Agent Workspace?
Choose 3 answers: - correct answer 1. Enable agents to engage with empathy
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