Certification CQPA PART 1,2,3,4 || with Complete Solutions.
quality planning correct answers structured method of designing and establishing steps necessary
to ensure that a product or service satisfies a customer.
Shewhart correct answers 1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming correct answers 1950s taught methods to Japanese engineers and executives; origin of
TQM;
14 Points, cooperation, theory of profound knowledge
Juran correct answers 1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process required
*planning without goals is NOT possible
Feigenbaum correct answers 1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby correct answers promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 correct answers QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to fulfill
the quality objectives
purpose of quality planning correct answers identify actions that can increase effectiveness and
efficiency of activities and processes
approaches of quality planning correct answers Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning correct answers road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
,a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements correct answers necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be driven by the customer);
product and process
standards correct answers "statement, specification, or quantity of material against which
measured outputs from a process may be judged as acceptable or unacceptable (National;
International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications correct answers grouping of specific PARAMETERS that are required to ensure
the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 correct answers basic international standard (documentation is key)
National Standards correct answers ASME (American Society of Mechanical Engineers); ASTM
(American Society for Testing and Material); API (American Petroleum Institute)
Quality Awards correct answers MBNQA (Malcom Baldrige National Quality Award),
European Foundation for Quality Management's European Quality Award, the Deming Prize,
and Shingo Prize for Excellence in Manufacturing
Bar Chart correct answers used to compare things between different groups or to track changes
over time.
Gantt Chart correct answers timeline that is used as a project management tool to illustrate how
the project will run. You can view individual tasks, their durations and the sequencing of these
tasks. View the overall timeline of the project and the expected completion date.;
useful for planning and scheduling projects. They help you assess how long a project should
take, determine the resources needed, and plan the order in which you'll complete tasks. They're
also helpful for managing the dependencies between tasks.
,Milestone Chart correct answers focuses on planned significant events scheduled to occur at
specific times in the program. Such events could be the initiation or completion of a particularly
important or critical activity, equipment deliveries, reviews, or approval dates. Like the Gantt
Chart, the milestone chart uses symbols imposed on a calendar to provide information about
planned and actual completion dates and any revisions to the milestone schedule;
Program Managers (PM) rarely use pure Gantt or milestone charts. Normally they integrate the
information from these charts and display it in a combination chart. Such a chart can be useful in
displaying the planned and actual duration of activities using the Gantt chart symbols and in
monitoring the progress for completing key events in these activities using the milestone
symbols.
Check sheet/Checklist correct answers simple document that is used for collecting data in real
time and at the location where the data is generated. The document is typically a blank form that
is designed for the quick, easy, and efficient recording of the desired information, which can be
either quantitative or qualitative. When the information is quantitative, the check sheet is
sometimes called a tally sheet. The check sheet is one of the seven basic tools of quality control
made popular by Dr. Kaoru Ishikawa;
A defining characteristic of a check sheet is that data is recorded by making marks ("checks") on
it. A typical check sheet is divided into regions, and marks made in different regions have
different significance. Data is read by observing the location and number of marks on the sheet.
Network Diagram correct answers visual representation of network architecture. It maps out the
structure of a network with a variety of different symbols and line connections. It is the ideal way
to share the layout of a network because the visual presentation makes it easier for users to
understand how items are connected.
Value Management Diagrams correct answers
QFD correct answers a structured methodology and mathematical tool used to identify and
quantify customers' requirements and translate them into key critical parameters. In Six Sigma,
QFD helps you to prioritize actions to improve your process or product to meet customers'
expectations.
Part 2 correct answers Part 2
Feigenbaum definition of totally quality control correct answers total quality control's
organization wide impact involves the managerial and technical implementation of customer-
oriented quality activities as a prime responsibility of general management and of the main-line
operations of marketing, engineering, production, industrial relations, finance, and service as
well as of the quality-control function itself
K. Ishikawa correct answers used "Company wide quality control" (CWQC) to differentiate the
Japanese concept of total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product which is
most economical, most useful, and always satisfactory to the customer."
, The Quality Council correct answers group that develops guidelines, measure progress, and
assist with implementation of the quality objectives (responsible for growth, control, and
effectiveness of TQ);
Quality policies correct answers guidelines that the organization's employees and management
can follow; states intentions and direction of an organization with regard to quality as formally
expressed by top management;
(quality council should play major role in developing these)
Strategic quality goals correct answers may gain priority from Quality council, as well as
feedback from customers, top management or other organizational levels; they are specific,
quantified, and scheduled; all corporate levels will place more emphasis on attaining the goals;
resources must be secured for each goal; become part of strategic business plan
champion of quality correct answers the quality driver; will not need to allocate or budget his
personal department's funds to carry out TQ effort; even if quality driver would remove himself
from active participation, the structure itself should be self sufficient
quality manager correct answers vital role to play in this structure;
directly coordinate resources to aid TQ effort; can provide assistance and guidance
a system is in place when correct answers quality goals contained in the strategic business plan
are agreed upon, assigned to various sections (or teams) in the organization, and are funded; after
the system is in place the measurement of performance must then be addressed, just as other
elements of the strategic business plan are measured (compare progress against goals)
The quality audit correct answers provide independent and unbiased info to all those who have a
need to know; scope may consist of criteria for Deming Prize or Baldrige National Quality
Award (scope determined by guidelines set forth by quality council); can be conducted through
internal teams, outside auditors, upper managers, or by the president
Quality Standards correct answers gov't or industry endorsed descriptions of essential
characteristics for an item or activity----- examples:
ISO 9001:2008: Quality management systems - requirements
ISO/TS 16949: Quality management systems - particular requirements for the application of ISO
9001:2008 for automotive production and relevant service part organizations
ISO/IEC 17025: General requirements for the competence of testing and calibration laboratories
ISO 14001:1996: Environmental management systems - specifications with guidance for use
REQUIREMENT correct answers formal statement of a need and the mandatory/expected way
to attain it; accomplishment level; binding technical prereq in approved specifications; necessary
specific characteristics of a product or service that a customer demands and will purchase
(should be driven by customer always) (product and process)
