WGU C846: ITIL Preparedness baseline Exam knowledge Questions with Expertly written solution 2024/2025
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Module
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846: ITIL Preparedness baseline Exam knowledge Questions with Expertly written solution 2024/2025
Focus on Value - correct answer Guiding Principle: Everything you do must be somehow (directly or indirectly) valuable to your stakeholders.
Start Where You Are - correct answer Guiding Prin...
WGU C846: ITIL Preparedness
baseline Exam knowledge Questions
with Expertly written solution
2024/2025
Focus on Value - correct answer Guiding Principle: Everything
you do must be somehow (directly or indirectly) valuable to your
stakeholders.
Start Where You Are - correct answer Guiding Principle: Reuse
existing resources whenever possible instead of reinventing the
wheel over and over again.
Progress Iteratively with Feedback - correct answer Guiding
Principle: Don't do everything at once, take baby-steps instead.
Learning by doing with lots of feedback.
Collaborate and Promote Visibility - correct answer Guiding
Principle: Involve the right people at the right time and gather
factual data to make the right decisions.
inclusion is generally a better policy than exclusion.
Think and Work Holistically - correct answer Guiding Principle:
Nothing is ever alone, think about the effect of your initiative or
work on other components.
Keep it Simple and Practical - correct answer Guiding Principle:
Don't overcomplicate work. Use the least possible steps to
,achieve your goal. Outcome based thinking. What do I need to
achieve and what is the easiest way to achieve it?
Optimize and Automate - correct answer Guiding Principle:
Maximize the value of human work. Automate only after
optimization. Apply DevOps.
Service Value Chain (SVC) - correct answer **Transforms
demand into actual value.
Plan
Improve
Engage
Design
Obtain
Deliver
Value Streams - correct answer A series of steps an
organization takes to co-create value with customers. These
steps can be mapped to the SVC in any combination such as
Handling of incidents or developing new applications.
PIEDOD (acronym) - correct answer > Plan: Ensures shared
understanding of vision, current status, and direction
> Improvement: Continual improvement of products and services
>Engage: Understand stakeholder needs and demands
> Design and Transition: Make sure that services meet
stakeholder needs.
, > Obtain and Build: Ensure components are available when
needed.
> Deliver and Support: Ensure SLA conform service delivery.
What is PIEDOD? - correct answer A **Universally applicable**
operating model that outlines activities needed to transform
demand into value. Can be used for mapping **value streams**.
Practices include specific sequences of SVC activities.
Most Important Practices - correct answer ○ Continual
Improvement
○ Change Enablement
○ Incident Management
○ Problem Management
○ Service Desk
○ Service Level Management
○ Service Request Management
**Definition of Practices - correct answer A set of organizational
resources designed to perform work or accomplish an objective.
!Continual Improvement as a Practice - correct answer Align
the organization's practices and services with changing business
needs through the ongoing identification and improvement of
services, service components, practices, or any element involved
in the efficient and effective management of products and
services.
**Ideas need to be prioritized when new ones are added.**
**It is everyone's responsibility.**
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