WGU C846 Objective Assessment
Guide Exam Questions and Already
graded Solutions and Assured
Satisfactions 2024/2025
Capacity Management - correct answer Business Capacity,
Service Capacity, Component Capacity.
IT service continuity Management - correct answer Initiation,
requirements and strategy, implementation and ongoing
operations.
Supplier Management - correct answer Manages the
relationship between the IT service provider and supplier while
monitoring and management the required performance.
Information Security - correct answer Defines the security and
access policies for all services
CMIS - correct answer Capacity Management Information
System
AMIS - correct answer Availability Management Information
System
Availability Management - correct answer The process for
ensuring IT services meet the current and future availability
needs of the business in a cost effective and timely manner.
,BCM- Business Continuity Management - correct answer
Business process for managing risk that could possibly disrupt
critical business functions. Ensures that critical business
functions are made available following a major disruption.
BIA - Business impact Analysis - correct answer Its the part of
business continuity that identifies vital business functions and
their dependencies. It is used to decide which business functions
will be impacted if IT service is unavailable.
Capacity Management - correct answer The process responsible
for ensuring that the capacity of IT services and the IT
infrastructure is able to meet the agreed on capacity and
performance requirements in a cost effective and timely manner.
3 subsets are: Business capacity Management, Service Capacity
Management, Component Capacity Management.
Capacity Plan - correct answer A plan drawn up to address
current and future capacity and performance requirements. It
shows current and historic useage of services and components
and their respective increase or decrease in capacity for the next
18 to 24 months. The plan suggest actions to ensure sufficient
but not excessive capacity.
ISM- Information Security Management - correct answer The
process that ensures that the CIA of an organizations assets
match the agreed needs of a business.
IT service Continuity Management - correct answer The process
responsible for managing risk that could seriously affect IT
servides.
,MTBF- Meantime between failure - correct answer Is the
average of the time between when a configuration item starts
working until it fails next time.
MTBSI- Meantime between service incidents - correct answer A
metric used for measuring and reporting reliability. It's the
measurement from when a system fails until when it fails again.
MTRS- Meantime to restore service - correct answer A metric
for reporting downtime. It is the average time taken to restore an
IT service or another configuration item after a failure. The
measurement is from the time of failure until it is restored.
Service Catalog - correct answer A database or structured
document with information about all live IT services, which may
include services available for deployment.
Service Catalog Management - correct answer The process for
providing and maintaining the service catalog and ensuring it is
available to those who are authorized to access it.
SKMS - Service knowledge management system. - correct
answer A set of tools and databases that are used to manage
knowledge, information and data.
Supplier Management - correct answer The process responsible
for obtaining value from suppliers, ensuring contracts and
agreements support the needs of the business and ensuring that
suppliers meet the contractual agreements.
VBF- Vital business function - correct answer Part of the
business process that is critical to the success of the business.
, Process Owner - correct answer Is responsible for ensuring that
the process is carried out correctly.
RACI - correct answer used to understand the allocations of
roles and responsibility for an activity.
RFC- Request for change - correct answer A formal proposal for
a change to be made.
Processes - correct answer All share a common set of
characteristics
Normal Change - correct answer A change that follows the
basic flow of assessments and authorizations.
Emergency Change - correct answer A change that is needed to
be implemented immediately on business critical systems.
Remediation Plan - correct answer A fallback plan or proposal
for remedial action where a back out plan is not achievable.
Projected service Outage - correct answer A document detailing
the effect of planned changed on agreed service availability.
Change Manager - correct answer Has the Role to chair the
CCB.
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