WGU C846 Home Study Thorough Review and Complete Answers Ace your first Attempt Updated 2024/2025
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Module
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Home Study Thorough Review and Complete Answers Ace your first Attempt Updated 2024/2025
When making improvements, what is the benefit of employing the continual improvement model?
A) It balances the need to make beneficial changes that deliver additional value with the need to protec...
WGU C846 Home Study Thorough
Review and Complete Answers Ace
your first Attempt Updated
2024/2025
When making improvements, what is the benefit of employing
the continual improvement model?
A) It balances the need to make beneficial changes that deliver
additional value with the need to protect customers and users
from the adverse effect of change.
B) It can be applied to any type of improvement, from high-level
organizational changes to individual services and CIs.
C) It manages the people aspects of change to ensure that
improvements and organizational transformation initiatives are
imple - correct answer It can be applied to any type of
improvement, from high-level organizational changes to
individual services and CIs.
Which statements about problem management are true?
Reduce the likelihood and impact of incidents by identifying
actual and potential causes of incidents.
Manage workarounds and known errors.
Make new and changed services and features available for use.
Record and report selected changes of state identified as events.
A) 3 and 4
B) 1 and 3
C) 1 and 2
D) 2 and 4 - correct answer 1 and 2
,The purpose of the SVS is to ensure that:
A) there is a need or desire for products and services among the
organization's internal or external consumers.
B) the organization defines value streams.
C) the organization continually co-creates value with all
stakeholders via the use and management of products and
services.
D) an organization is directed and controlled. - correct answer
the organization continually co-creates value with all
stakeholders via the use and management of products and
services.
If the improvement has delivered the expected value, the focus of
the initiative should shift to marketing the success and
reinforcing any new methods introduced. Which of the following
steps of the continual improvement model describes this?
A) How do we keep the momentum going?
B) Where are we now?
C) Where do we want to be?
D) Take action. - correct answer How do we keep the
momentum going?
How is value co-created?
A) By establishing mutually beneficial, interactive relationships
with customers, thus empowering them to become creative
contributors to the service value chain
B) By the cooperation of partners and suppliers
C) By enabling the organization to maintain the alignment of its
operations with the strategic direction determined by its
governing body
,D) By providing services to business customers that are fit for
their purpose, stable, and so reliable that businesses perceive -
correct answer By establishing mutually beneficial, interactive
relationships with customers, thus empowering them to become
creative contributors to the service value chain
What two skills are required for service-level management?
A) Engagement and listening
B) Detailed understanding of cloud-based infrastructure and risk
management
C) Troubleshooting and supplier knowledge
D) Listening and expediency - correct answer Engagement and
listening
Which of the following is not a key input of the deliver and
support value chain activity?
A) Portfolio, architectures, and policies provided by plan
B) Improvement status reports from improve
C) Knowledge and information about new and changed service
components and services from design and transition and
obtain/build
D) User support tasks, and knowledge and information about
third-party service components provided by engage - correct
answer Portfolio, architectures, and policies provided by plan
Which of the following statements are true regarding the
interaction of guiding principles?
Each correct answer represents a complete solution. Choose all
that apply.
A) Organizations should use only one principle in each situation.
, B) Not all guiding principles are critical in every situation, but
they should all be reviewed continuously to determine how
appropriate they are to each situation.
C) It's important to recognize that all guiding principles interact
with and depend upon each other.
D - correct answer Not all guiding principles are critical in
every situation, but they should all be reviewed continuously to
determine how appropriate they are to each situation.
It's important to recognize that all guiding principles interact
with and depend upon each other.
Organizations should consider the relevance of each of the
guiding principles and how they apply together.
How should problems be prioritized and managed for analysis?
Each correct answer represents a complete solution. Choose all
that apply.
A) According to their potential impact and probability
B) By identifying faulty components
C) According to the risks that they pose
D) According to the availability of staff capable of addressing
each problem - correct answer According to their potential
impact and probability
According to the risks that they pose
Which service value system component is an ongoing
organizational activity of continuous re-evaluation performed at
all organizational levels to ensure that performance continually
meets stakeholders' expectations?
A) Guiding principle
B) Service value chain
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