GMS 401 - TEST 2 Questions and Answers 100% Verified
8 views 0 purchase
Module
GMS 401
Institution
GMS 401
American Society for Quality defines quality as: - the totality of features and characteristics of a
product or service that bears on its ability to satisfy stated or implied needs.
An operations manager's job is to: - build a total quality management system that identifies and
satisfies custome...
GMS 401 - TEST 2
American Society for Quality defines quality as: - the totality of features and characteristics of a
product or service that bears on its ability to satisfy stated or implied needs.
An operations manager's job is to: - build a total quality management system that identifies and
satisfies customer need.
4 possible "causes" of quality problems - Material, Machinery, Manpower, and Methods
6 Supply Chain Strategies for goods and services to be obtained from outside sources - 1.
negotiating with many suppliers and playing one supplier against another
2. developing a long term partnering a relationships with a few suppliers
3. vertical integration
4. joint ventures
5. Developing keirestu networks
6. developing virtual companies that use suppliers on an as-needed basis.
7 tools for TQM - Tools for Generating Ideas
-->Check Sheet
--> Scatter Diagram
--> Cause-and-Effect Diagram
Tools to Organize Data
--> Pareto Chart
--> Flowchart (Process Diagram)
Tools for Identifying Problems
--> Histogram
, --> Statistical Process Control Chart
A firm can persue a learning cost steeper than industry average by: - 1. Following an aggressive
pricing policy
2. Focusing on continuing cost reduction and productivity improvement
3. Building on a shared experience
4. Keeping capacity growing ahead of demand
A process is said to be operating in statistical control when: - the only source of variation is
common (natural) causes.
advanced shipping notice (ASN) - a shipping notice delivered directly from vendor to purchaser
Arithmetic Approach - uses the production doubling equation
T x L^n = time required for nth unit
Assignable Variation - variation in a production process that can be traced to specific causes
attribute inspection - an inspection that classifies items as being either good or defective
Benchmarking - selecting a demonstrated standard of performance that represents the very best
performance for a process or an activity
blanket order - A long-term purchase commitment to a supplier for items that are to be delivered
against short-term releases to ship
Bullwhip Effect - the increasing fluctuation in orders that often occurs as orders move through the
supply chain
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ACADEMICMATERIALS. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £6.55. You're not tied to anything after your purchase.
