My mark for this test was a: 7,8. This exam is to check if you know everything. It is mainly focussed on knowledge but covers everything that you need to learn. If you pass the exam, the change will be big that you pass the real exam as well! Also the questions that Beatrice mentioned that are poss...
Bad English, questions are all right and if you do not understand an answer it shows where you can look this ups up. Sometimes quesion is unclear because of insufficient English.
Not all answers are correct.
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,This exam is to check if you know everything. It is mainly focussed on knowledge but covers
everything that you need to learn. If you pass the exam, the change will be big that you pass the real
exam as well! Also the questions that Beatrice mentioned that are possibly in the exam are all in
there. The division of the questions is in the exact same way as the real exam! The maker of the
exam uses the lectures of 2019, the book of Boselie, the articles and the communication book (Small
book).
Index – 60 Multiple choice questions
1. Communication in Organizations (10 questions)
- Basic communication skills
- Performance Interview
- Bad News
- Conflict Management
- Negotiating
2. Lectures 2019 (12 questions)
3. Strategic Human Resource Management, A balanced Approach (28 questions)
4. Articles (10 questions)
- Managerial communication
- Performance Appraisal
- Bad news
- Conflict Management
- Intercultural Negotiating
5. Answers + Place where you can find the answer and sometimes explanation
, Communication in Oranizations (10 questions)
1. What are selective listening skills?
a) Paraphrasing, relfecting feelings, concretising, summarizing
b) Facial Expression, reflecting fellings, asking questions
c) Encouraging gestures, asking questions, paraphrasing the content
d) Attention giving behaviour, Reflecting feelings, Concretising
2. When someone is listening, paraphresing cirics, declare agree/disagree, giving explanation
and proposes something, what is he/she doing?
a) Clarify situation
b) Controlling the course of the conversation
c) Making requests and giving orders
d) Respond to critics
3. Which effect can occur when an manager and employee are to amical?
a) Leniency
b) Halo effect
c) Horn effect
d) Psychologizing
4. Mentioned are several way to prevent mistakes in an performance evaluation or appraisal
interview. Which one is INCORRECT?
a) Evaluate over a longer period of time, so that individual incidents are not the only items
evaluated.
b) Compare with a collegue who has a different fuction
c) Evaluate according at the function
5. What should one do during the first phase of the bad news conversation?
a) Give detailed arguments
b) Try that the other one discovers the news themself
c) Bring the news immediatly after a short introduction
d) Talk about generalities
6. What sould one do during the second phase of the bad news conversation if the other
person doesn’t accept the bad news?
a) Bring the bad news in such a way that it becomes good news
b) Play the news down
c) Make clear that it is difficult for you also
d) Repeat the bad news from time to time on a business like tone
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