Exam (elaborations)
Chapter1 questions and answers already passed 2024
- Module
- Institution
Chapter1 questions and answers already passed 2024
[Show more]
Seller
Follow
LEWISSHAWN55
Reviews received
Content preview
Chapter: 17: Crisis ManagementIdentifying a crisis: - correct answer ✔A crisis is a major accident or disaster.
It is a "situation that has reached a critical phase for which dramatic and
extraordinary intervention is necessary to avoid or repair major damage".
A crisis is a longer - term issue that impacts the entire organization and runs
the risk of damaging its reputation.
Signs of a crisis: - correct answer ✔→ Surprise. It is usually unexpected.
Media generally calls to ask what immediate action will be taken.
→ Insufficient information. A lot is happening at once.
→ Escalating events. Crisis expands. Loss of control
→ Increased attention on the organization
→ Panic
Lebanon, Revolution 2019 - PR Crisis - correct answer ✔→ The Government
is going through a PR crisis
→ Politicians are going through a PR crisis.
→ Banks are going through a crisis too!
Lebanon, Revolution 2019 - The Banking Sector is going through a PR Crisis:
- correct answer ✔→ Lebanese pound is in trouble
→ Rush on banks, banks close for 10 days
→ People are afraid of loosing their money
→ It is a PR Crisis!
What is a Crisis Management? - correct answer ✔"Crisis Management is the
Public Relations specialty that helps organizations strategically respond to
, negative situations and to dialog with stakeholders affected by perceived and
actual consequences of crises"
-Cutlip and Center
What is the goal of PR crisis management? - correct answer ✔1 - To
terminate the crisis quickly.
2 - To limit the damage.
3 - To restore credibility.
Never forget the power of Rumor! - correct answer ✔"A lie can travel halfway
around the world while the truth is still putting on its shoes."
Mark Twain
Some Fake News during the Lebanese Revolution: - correct answer ✔•Bank
Audi is going Bankrupt!
•President Aoun is rushed to the hospital!
•Government will shutdown the internet!
•Countless photoshopped images
•Fake videos, such as this one:
https://www.youtube.com/watch?v=ZvvbypbPjcc
The "Holding Statement" - correct answer ✔The "Holding Statement" is the
initial "statement" designed to help control the message to the public
immediately following an incident.
It states the basic facts of an incident and lets people know you are actively
dealing with the crisis situation.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LEWISSHAWN55. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £10.97. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now