BTech exam 1 questions & answers 2024/2025
Operations management - ANSWERSinvolves the design, operation, and improvement of the systems and processes the organization uses to deliver its goods and services
Customer relationship management (CRM) systems - ANSWERSbuild and maintain relations...
Operations management - ANSWERSinvolves the design, operation, and improvement of the systems
and processes the organization uses to deliver its goods and services
Customer relationship management (CRM) systems - ANSWERSbuild and maintain relationships and
support all the processes that underlie them
Data-driven decision making - ANSWERSwhich draws on the billions of pieces of data to reveal important
trends and patterns
Business intelligence - ANSWERSrefers to all the information managers use to make decisions, and it
comes from many sources beyond the organization's own information systems
Social networking sites - ANSWERSsupport online communities of people who create profiles for
themselves, form ties with others with whom they share interest, and make new connections based on
those ties
Competitive advantage - ANSWERSanything that gives a firm a lead over its rivals
Data - ANSWERSrefers to individual facts or pieces of information
Information - ANSWERSrefers to data or facts that are assembled and analyzed to add meaning and
usefulness
Information system - ANSWERSbrings together four critical components to collect, process, manage,
analyze, and distribute information:
People
Technology
, Processes
Data
User-generated content (UGC) - ANSWERSThe content contributed to a system by its users (wikipedia,
youtube)
Web 2.0 - ANSWERSthe second generation of web development that facilitates far more interactivity,
end-user contribution, collaboration, and information sharing compared with earlier models
Information technology (IT) - ANSWERSThe hardware, software, and telecommunications that comprise
the technology component of information systems; the term is often used more broadly to refer to
information systems
Information and communications technology (ICT) - ANSWERSis often used to refer to the broader
collection of information processing and communications technologies (telecommunications and
networks are also significant parts of IT)
Internet of things (IoT) - ANSWERSthe network of physical objects that contain sensors and technology
that enable them to collect and exchange data
Business process - ANSWERSis a set of activities designed to achieve a task
Business process management (BPM) - ANSWERSfocuses on designing, optimizing, and streamlining
business processes throughout the organization
E-discovery - ANSWERSthe processes by which electronic data that might be used as legal evidence is
requested, secured, and searched
Management information systems (MIS) - ANSWERSThe study of information systems - how people,
technology, processes, and data work together. Also used to describe a special type of information
system that supports tactical decision making at the managerial level
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