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Face to Face- Are that you can use a personal to me over te
phone and you don’t have to use good body
Intro Face to face communication is when you speak to language.
someone when you are present with them. In this
Internet-
This leaflet is about the Main customer service skills that type of communication it is important that you write
are required when you communicate. And the skills with the correct tone of voice and a good choice of
Internet communication is when people
required. words but most of all have good body language. An
communicate over the internet via email of text.
example is a TUI travel agent meeting with a
This can be casual or important and business. The
Main Forms of Communications customer face to face or a holiday representative
advantages of internet communication is that it is
meeting a customer face to face. The advantages of
cheaper and it is a quick form of communication.
face to face communication is that it is easier to
The disadvantages of internet communication Is
Written Communication- communicate with people to make them
that it is time consuming and can often be
understand. The disadvantages is that having a
misinterpreted. Another disadvantage is that the
Written communication is the main form of conversation can be time consuming and can trail
internet could be down. An example is a TUI travel
communication for business and can come in the form off.
agent who sends emails to a customer regarding
of letters and documents. Examples are that customers
their holiday. Another example is a Thomas cook
are complaining or have queries for TUI, then they Telephone Communication-
travel agent who is using email to talk the
would fill out a legal document or Thomas Cook Using
manager.
Telephone communication is when people
legal documents to book a holiday. The advantages are
communicate over the phone. This type of
that written communication is durable and permanents.
communicating is one of the most difficult because
The disadvantages are that it can be misinterpreted.,
the phone signal could be off. An industry example is
time consuming and costly.
a customer phoning British airways to speak to
someone about retrieving lost luggage or a TUI
travel agent is phoning a customer regarding
updates on their holidays. The advantages
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