NSG 434 Retest Placement test Exam
Questions with complete solutions
2024/2025
What is quality? - correct answer Conformance to requirements or
specifications/ the ability of a product or service to consistently meet or
exceed customer expectations
4 types of QMS - correct answer total quality management, ISO 9000, QS
9000, ISO 14000
What is Walter Shewhart's idea? - correct answer once the process is under
control, future performance can be predicted within limits based on past
performance
common cause variation - correct answer normal process fluctuations
(inherent to the process)
special cause variation - correct answer uncontrolled influence (external to
the process)
Deming's economic chain reaction (8) - correct answer Improve quality -->
Decrease costs --> fewer mistakes or delays -->Better use of resources -->
improved quality --> capture larger market --> stay in business --> provide
more jobs
, Demings 14 points - correct answer consistency of purpose, adopt a new
philosophy, cease dependence on mass inspection to improve quality and
eliminate need for inspection, end practice of awarding business based on
price tag alone, improve constantly and forever, institute training on the job,
improve leadership, drive out fear, break down barriers between departments,
eliminate slogans asking for zero defects and new levels of productivity,
eliminate work standards on factory floor and management by objective and
numbers and numeric goals,do not rob workers of pride in quality of work,
institute vigorous program of education and self improvement, put everyone to
work.
Deming's 7 deadly diseases - correct answer lack of consistency of purpose,
emphasis on short term profits, evaluation of performance, merit rating, or
annual review, mobility of management, running company on visible figures
alone, excessive medical costs for employees, excessive costs of warrantees
crosby's four absolutes of quality - correct answer Quality definition, system,
performance standard, and measurement
quality definition - correct answer conformance to requirements
quality system - correct answer prevention of defects
quality performance standard - correct answer zero defects
quality measurement - correct answer costs of quality
crosby's five erroneous assumptions about quality - correct answer quality
means goodness, luxury, or shininess, it is tangible and not measurable, and
economics of quality exists, workers are the source of quality problems,
quality originates in the quality department
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