CHRP Unit 2 > Organization
Effectiveness Exam 2024/2025
Culture - ANSWERSThe personality of an organization (beliefs, values, norms, etc.)
HR Practices - ANSWERSRecruitment, rewards, training, etc.
Structure and Job Design - ANSWERSWorkflow, authority, span of control, career paths
Processes - ANSWERSFunctional operations and management processes
Components that Affect and Org's Effectiveness (5) - ANSWERSStrategy
Processes
Structure and Job Design
HR Practices
Culture
Strategy in Org Effectiveness Determines... - ANSWERSall other components (processes, practices, etc.)
Organization Culture vs. Climate - ANSWERSCulture: the org's personality/way of life (behaviours and
relationships)
Climate: mood/frame of mind (emotions)
Because organizational cultures are based on values... - ANSWERSthey are more stable over time than a
climate which refers more to a current state of mind
An organization's culture can be viewed through... - ANSWERSthe decisions that are made and the org's
accepted norms
, Clan culture - ANSWERSA personal/family like culture with an internal focus
Adhocracy culture - ANSWERSa culture where an org. operates flexibly with an external focus
Hierarchy culture - ANSWERSa structured/stable environment with an internal focus
Market culture - ANSWERSa results oriented/customer driven culture with an external focus
Keys to a successful culture shift (5) - ANSWERS1. clear strategic vision
2. management commitment
3. review org. structure, processes, and programs
4. employee socialization
5. positive reinforcement
EE Engagement - ANSWERSThe term appeared in the 1990s
Engagement goes a step beyond EE motivation and satisfaction as it involves an emotional commitment
to the organization.
EE engagements aims to show EEs a link between... - ANSWERStheir efforts and the success of an org.
Ever since the industrial revolution ERs have been studying EE engagement to... - ANSWERSincrease
productivity
Frederic Taylor - ANSWERS1909 published the principles of scientific management: influenced job design
by breaking jobs into tasks to increase productivity.
No regard was given to the human element.
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