MGMT 310: EXAM 3 || with 100% Error-free Solutions.
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Module
MGMT 310:
Institution
MGMT 310:
Communication correct answers the transfer and understanding of meaning
Functions of Communication correct answers 1. Control 2. Emotional Expression
3. Information 4. Motivation
Control correct answers requiring employees or others to comply with regulations to complete tasks
Emotional E...
Lateral correct answers someone on the same lever (coworker to coworker)
Upward correct answers to a higher level (employee to mgmt)
Downward correct answers to a lower level (mgmt to employee)
Channels correct answers Formal and Informal
Informal correct answers spontaneous communication through individual choices, personal or
need based
Formal correct answers communication through a organizationally established channel
Types correct answers Oral
Written
Non-Verbal
Oral correct answers spoken with immediate feeback
Written correct answers is time consuming and has no built in feedback, but is physically
available
Non-Verbal correct answers body language, how interested a person is
Gender Differences: Men correct answers 1. Emphasize status, power and importance
2. Complain women talk too much
3. Offer solutions
4. Boast about accomplishments and compete
Gender Differences: Women correct answers 1. Emphasize connection and intimacy
2. Criticize men for not listening
3. Speak of problems to promote bonding
4. Use more polite words and apologies
5. Use indirect tactics unless on the same or higher power level
LADDER approach to listening correct answers Look like you're listening
Ask questions to understand
Don't interrupt
Defuse your dead spots
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