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UARK MGMT 2103 Exam 2 Questions and Answers Graded A+
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UARK MGMT 2103 Exam 2
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UARK MGMT 2103 Exam 2Values - answer abstract ideals that guide one's thinking and behaviors across all
situations
Attitudes - answer represents our feelings or opinions about people, places, and
objectives and ranges from positive to negative
What are the main three components of attitude? - answer Affective Component
Cognitive Component
Behavioral Component
Behavioral Component - answer refers to how one intends or expects to act towards
someone or something. "I Intend"
Cognitive Component - answer an attitude that reflects the belief or ideals one has
about an object or situation. "I believe"
Affective Component - answer an attitude that contains the feeling or emotion one has
about a given object or situation. " I feel"
Cognitive Dissonance - answer psychological discomfort experienced when
simultaneously holding two or more conflicting cognitions (ideas, values, or emotions)
What are they key job attitudes? - answer organizational commitment, employee
engagement, perceived organizational support, and job satisfaction
Organizational Commitment - answer Reflects the extent to which an individual
identifies with an organization and commits to its goals
Employee Engagement - answer As "the harnessing of organizations members selves
to their work roles; In engagement, people employ and express them-selves physically,
cognitively, and emotionally during role performance.
Perceived Organizational Support - answerReflects the extent to which employees
believe their organization values their contribution and genuinely cares about their well-
being
Job Satisfaction - answerIs an affective or emotional response toward various facets of
one's job
What are the main causes of job satisfaction? - answerNeed Fulfillment
, Met expectations
Value attainment (matched values)
Equity (fairly treated)
Dispositional/genetic composition
Outcome of Job Satisfaction: Motivation - answer(Increased)
psychological process that arouses interest in doing something, and it directs and
guides behavior
Outcome of Job Satisfaction: Job Involvement - answer(Increased)
the extent to which an individual is personally involved with his or her work role
Outcome of Job Satisfaction: Withdraw Cognitions - answer(Decreased)
an individual's overall thought about quitting
Outcome of Job Satisfaction: Perceived Stress - answer(Decreased)
negative effects on many different OB-related outcomes
Outcome of Job Satisfaction: Job Performance - answer(Increased)
both variables influence each other
Outcome of Job Satisfaction: Organizational Citizenship Behavior (OCB) -
answer(Increased)
Individual behavior that is discretionary; not directly or explicitly
recognized by the formal reward system
Outcome of Job Satisfaction: Counterproductive Work Behavior - answer(Decreased)
behavior that harms other employees, the organization as a whole, or organizational
stakeholders such as customers and shareholders
Outcome of Job Satisfaction: Turnover - answer(Decreased)
can be positive if poor performers are leaving and negative if good
employees leave
Organizational Culture - answerThe set of shared taken-for-granted assumptions that a
group holds and that determines how it perceives, thinks about, and reacts to its various
environments
Organizational Culture Levels - answerEspoused values
Basic Underlying Assumptions
Observable Artifacts
Espoused Values - answerExplicitly stated values and norms that
are preferred by an organization
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