WGU C215 Operations Management
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Score A+ | Latest 2024
ISO 14000 - Correct Answer - Set of standards & certification
focused on environmental responsibility
ISO 9000 - Correct Answer - Set of quality standards &
certification indicating companies have met that standard.
Kaizen - Correct Answer - Japanese term for continuous
improvement through learning and problem solving.
Logistics - Correct Answer - Obtaining, producing an distributing
materials and products.
Malcolm Baldridge Award - Correct Answer - Award for
demonstrating quality excellence and establishing best practices.
,Manufacturing crossdocking - Correct Answer - receiving and
consolidating inbound supplies and materials for JIT
manufacturing.
Net Marketplaces - Correct Answer - suppliers and buyers
conduct trade in a single internet based environment.
Outsourced - Correct Answer - Processes/activities completed
by suppliers.
Pareto Analysis - Correct Answer - A technique used to identify
quality problems based on their degree of importance.
Partnering - Correct Answer - A process of developing long term
relationships with a supplier based on trust, shared vision, and
shared information, and shared risk.
Plan-do-study-act (PDSA) cycle - Correct Answer - a diagram
that describes the actvities that need to be performed to
incorporate continuous improvement.
, Postponement - Correct Answer - Strategy shifts production
differentiation closer to the consumer by postponing final
configuration
Prevention costs - Correct Answer - Costs associated with
preventing poor quality/defects from occurring.
Price and availability - Correct Answer - Current prices and
whether the quantity is available when needed.
Psychological criteria - Correct Answer - way of defining quality,
focuses on judgement of what constitutes product or service
excellence.
Purchase order - Correct Answer - legal document committing to
buy goods and providing details of purchase.
Quality at the source - Correct Answer - best to uncover
problems at source and correct it.
Quality Circle - Correct Answer - Team of volunteer production
workers and supervisors who meet regularly to solve quality
issue.
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