OB Guzman exam 1 Study Guide with Complete Solutions
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Module
OB
Institution
OB
OB Guzman exam 1 Study Guide with
Complete Solutions
benefits of people centered practices - Answer️️ -they are associated with
much higher profits and lower employee turnover
7 people centered practices - Answer️️ -1. Job security
2. Careful hiring
3. Power to the people
4. Generous...
organizational behavior - Answer✔️✔️-an interdisciplinary field dedicated
to better understanding of managing people at work. deals with how
people act and react in orgnizations
three basic levels of analysis in OB - Answer✔️✔️-individual, group,
organizational
Edward E. Lawer the third - Answer✔️✔️-created the "virtuous career spiral
to illustrate how OB related skills point you toward career success
the human relations movement - Answer✔️✔️-proposed that better human
relations could increase worker productivity. "a satisfied employee is a
hardworking employee"
McGregor's Theory X - Answer✔️✔️-assumes people dislike work, require
close direction, and people prefer to be directed and avoid responsibility
McGregor's Theory Y - Answer✔️✔️-- work is seen as a natural activity, like
play or rest
- given objectives, people can be very self-directed
- people become committed to objectives with some reward
- most people are ambitious and can accept (and seek out) responsibility
- typical member of general population has imagination, ingenuity, and
creativity
the Deming Legacy - Answer✔️✔️-training in statistical process control
techniques and teamwork, helpful leadership, elimination of free,
continuous process improvements, teamwork, elimination of barriers
Total Quality Management (TQM) - Answer✔️✔️-a management philosophy
that focuses on satisfying customers through empowering employees to be
an active part of continuous quality improvement
four common TQM principles - Answer✔️✔️-1. do it right the first time
2. listen to and learn from customers and employees
3. make continuous improvement
4. build teamwork, trust, and mutual respect
human capital - Answer✔️✔️-the productive potential of one's knowledge
and actions
social capital - Answer✔️✔️-the productive potential of strong, trusting, and
cooperative relationships
management definition - Answer✔️✔️-working with and through others to
achieve organizational objectives
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