SHRM-CP People Situational Questions
1. One of HR's strategic abilities is an awareness of external factors that can affect the organization and
HR's job. Which task reflects this ability? - a. Creating job alignment between the HR and organizational strategies. - b. Conducting annual employee ...
1. One of HR's strategic abilities is an awareness of external factors that can affect the organization and
HR's job. Which task reflects this ability?
- a. Creating job alignment between the HR and organizational strategies.
- b. Conducting annual employee surveys
- c. Gathering information about technologies that could increase HR productivity ✔️
- d. Networking with leaders of other functions to build consultative relationships
Explanation: Gathering information about technologies can enhance HR productivity and reflects the
awareness of external factors.
2. An HR director has assembled senior staff to discuss ways to develop the talent pool necessary to
support the organization's new strategic direction. Several of the managers support providing a
summary of the strategy to the major search firms under contract. How should the HR director respond?
- a. Acknowledge the suggestion in the meeting but ignore it
- b. Delegate the task of communicating with the search firms to this group
- c. Explain to the group in detail why this would be a deficient response
- d. Encourage the group to analyze the issue and identify novel responses ✔️
Explanation: Encouraging the group to analyze the issue promotes collaboration and potentially more
innovative solutions.
3. How is organizational culture connected with the topic of strategy?
- a. A strong culture can eliminate the need for strategic planning
- b. Culture should be seen as a lever to enhance strategy ✔️
- c. Culture should not affect a choice of strategy
- d. Strategy should be planned first, and then steps should be taken to create a supportive culture.
Explanation: A strong organizational culture can effectively support and enhance strategy execution.
4. What should be considered a HR strategic task?
- a. Securing off-site backup and storage of employee transactions and records
, - b. Developing a system to track the number of people leaving the organization
- c. Creating a training program for conducting safe and legal terminations
- d. Working with senior and line managers to forecast workforce needs for the strategic planning
period ✔️
Explanation: Collaborating with management to forecast workforce needs aligns HR with
organizational strategy.
5. What activity illustrates the use of systems thinking?
- a. Creating a hierarchical organizational chart of decision makers
- b. Mapping a business process to identify the functional areas involved ✔️
- c. Creating detailed work rules for one's functional area
- d. Developing rules for the use of technology by employees
Explanation: Mapping processes helps visualize interconnected systems and interactions.
6. A labor bureau notes that disposable income levels are falling in certain categories. Which PESTLE
category includes information like this?
- a. Legal
- b. Political
- c. Ethical
- d. Economic ✔️
Explanation: Changes in disposable income relate to economic conditions affecting organizations and
consumer behavior.
7. Which HR strategic activity might be triggered by social changes identified in an environmental scan?
- a. Project focusing on learning more about local legislation and rule-making processes
- b. Survey of employees' commuting experiences ✔️
- c. Establishment of employee self-service centers
- d. Evaluating ethical liabilities posed by supply chain partners
Explanation: Social changes can directly impact commuting, influencing employee satisfaction and
retention strategies.
, 8. An organization hires only experienced, top-performing people who tend to stay with the company
for ten years or more. What is this considered in a SWOT analysis?
- a. Strength ✔️
- b. Weakness
- c. Opportunity
- d. Threat
Explanation: Having a strong, stable workforce is a clear organizational strength.
9. An HR manager meets regularly with a local education director to discuss what the educator is seeing
in the system and its students. What does this activity illustrate?
- a. Business intelligence
- b. Building organizational allies
- c. Providing consultative services
- d. Conducting information gathering ✔️
Explanation: Regular meetings for sharing insights illustrate proactive information gathering.
10. What is the most important information contained in an organization's mission statement?
- a. What the company does ✔️
- b. The time frame for reaching its goals
- c. The specific strengths it brings to its strategy
- d. Its major competitors
Explanation: The mission statement fundamentally specifies the organization's purpose and activities.
11. One of the goals for a nonprofit is to be able to direct its limited resources more quickly to needy
areas as international crises develop. Which HR objective would be well aligned with this goal?
- a. Improve the quality of HR services to employees
- b. Develop talent through rotations in geographical areas ✔️
- c. Increase staff resilience
- d. Identify high-potential leaders among employees with 3-5 years of experience
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