EXAM: RAMEXAM22 - Ram Expert Exam Premium Ram
Delivery Exam with Complete Solutions
Which on of the following is NOT something customers typically need help with during
delivery? CORRECT ANS-Operating the AM/FM radio
As part of a premium follow-up, how soon should you contact a customer afte...
EXAM: RAMEXAM22 - Ram Expert Exam Premium Ram
Delivery Exam with Complete Solutions
Which on of the following is NOT something customers typically need help with during
delivery? CORRECT ANS-Operating the AM/FM radio
As part of a premium follow-up, how soon should you contact a customer after they've taken
delivery of their new vehicle? CORRECT ANS-24 hours
Which step of the Sales Process is usually the best time to help a customer enroll and get
started with connected services and ownership benefits? CORRECT ANS-Vehicle Delivery
What is the first step when using Owner Support Plus to enroll a customer so they can access
their connected services or ownership benefits? CORRECT ANS-Enter the VIN and select
"Go"
According to J.D. Power, _____ percent of buyers will return to your dealership if their needs
are completely understood. CORRECT ANS-86 percent
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI)
scores? CORRECT ANS-Causes SSI scores to plummet
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