Summary
Summary 2.5 communication in different scenarios
- Institution
- PEARSON (PEARSON)
Discussing the impact poor communication has on a patients needs and choosing appropriate forms of communication in different scenarios.
[Show more]
Seller
Follow
Content preview
Amina AnwarUnit 4 Communication in health and social care
C1 – Assignment Task
Learner Number 104888422
Submission date: 24th September
Giles Crawford, aged eighty-six, missed an appointment with his consultant after a care
assistant failed to record the date and time of the scheduled appointment in his care plan.
Mr Crawford’s daughter, Ola, reported her concerns to the Daily Record last night after
visiting her father at the care home. She issued this statement to our correspondent: ‘He
(Mr Crawford) had almost run out of medication. This lack of attention to very basic needs
had left my father at risk. I am so disappointed’.
The impact of poor communication has had a negative impact on Mr Crawford. This is
because without his daughter showing concern he would be neglected. Due to poor
communication his needs were not met this meant that he was at risk of becoming ill
because he was nearly out of medication.
He is concerned that the staff’s lack of attention would cause harm to his own health.
Patients could be neglected this could lead to other patients becoming ill. In order to
prevent a re-occurrence staff should be given text messages or reminders so they know
when their next appointment is with their consultant. Staff should be given a schedule so
they can check with all patients and see if there is any concerns.
Scenario 1
Kevin is in hospital recovering from minor surgery on his foot. His partner visits often and
has been supporting Kevin with his personal care needs. Due to work commitments, Kevin’s
partner has not visited all day today but at 6pm he arrives promptly. He is enraged to find
that Kevin has not yet been assisted to wash as staff assumed their support is not required.
Kevin’s partner goes to find a nurse in charge in order to complain.
The most appropriate form of communication is verbal communication. This is because it is
needed to show his concern towards the treatment of his partner, who has not received
support from nurses. The skills needed to manage this communication are ensuring that you
listen to others and that you are focused on what they saying. This ensures it is effective
because it ensures that any complaints or issues will be heard. Verbal communication can
help towards solving people’s issues in health and social care setting such as neglect.
Scenario 2
Sylvia lives with her daughter’s family; however, she is going to stay in respite for
one month while the family have a well-deserved break. Sylvia’s daughter
acknowledges that she needs this break, but feels very upset at the
prospect of leaving Sylvia at the nursing home. She has made an appointment
to speak to the carer.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller aminaanwar22. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £4.76. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
56326 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now