Council for Six Sigma Certification (CSSC) - Lean Six Sigma Green Belt Exam Questions and Answers
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Module
Six Sigma Green Belt
Institution
Six Sigma Green Belt
1. Define 6 sigma.
2. What is 6 sigma in terms of a percentage?
3. What is 6 sigma per million? - Answer-1. A statistical representation for what experts call a perfect process.
2. 99.99966%
3. 3.4 defects per million
What is the formula for calculating six sigma? - Answer-((# of opportuni...
Council for Six Sigma Certification
(CSSC) - Lean Six Sigma Green Belt
Exam Questions and Answers
1. Define 6 sigma.
2. What is 6 sigma in terms of a percentage?
3. What is 6 sigma per million? - Answer-1. A statistical representation for what experts
call a perfect process.
2. 99.99966%
3. 3.4 defects per million
What is the formula for calculating six sigma? - Answer-((# of opportunities - # of
defects)/# of opportunities)) x 100
Who developed the normal curve? - Answer-Carl Friedrich Gauss
What are 2 ways the Walter Shewhart contributed to statistical process control? -
Answer-1. Father of Control Charts
2. Defines a process in need of correction as one that is operating at three sigma.
Explain 3 ways W. Edwards Deming's contributed to six sigma. - Answer-1. Applied
statistical concepts outside of a manufacturing environment for the very first time (U.S
census bureau).
2. Created the PDCA idea
3. Became a consultant to manufacturing companies in Japan and planted ideas that
would soon become the TPS or LSS.
What did Kiichiro Toyoda do? - Answer-Added efficiencies to processes to processes
through conveyors and other automated systems.
Who introduced JIT and Jidoka? - Answer-Eiji Toyoda & Taiichi Ohno
What is Jidoka? - Answer-automatically stopping the process when something is wrong
and then fixing the problems on the line itself as they occur
When did six sigma see large scale success in the U.S.? - Answer-1980s
What was the first company to apply statistical process control outside of
manufacturing? - Answer-Motorola
Who helped pioneer six sigma across Motorola? - Answer-Dr. Mikel Harry & Bills Smith
(engineer)
, How was ABB involved with Six sigma? - Answer-It is where Dr. Harry & Schroeder
worked together and incorporated financial tactics into six sigma (quality & profits).
How was Allied Signal involved with Six Sigma? - Answer-It is where Dr. Harry
developed a system for educating executive leaders.
How was GE involved in Six sigma? - Answer-The CEO Jack Welch demonstrated how
leaders should approach six sigma and tied six sigma to an employee reward structure.
What are the levels of six sigma (in order)? - Answer-White belt, Yellow Belt, Green
Belt, Black Belt, Master Black Belt
What is Lean Process Management? - Answer-It is a process concerned with reducing
waste.
Define Kaizen. - Answer-eliminate waste and/or create more value for the customer on
a continuous basis.
When was TQM developed?
When did TQM become popular? - Answer-Developed in the 50s / Popular in the 80s
What does a TQM program have? - Answer-- Quality commitment at all levels
- Empowering employees to make quality decisions
- Reward & recognition
- Strategic planning tht take quality into account
- Systems tht monitor quality
What is Business Process Reengineering (BPR)? - Answer-radical change across an
entire organization or process that is most often concerned with a technical process that
occurs throughout an organization.
What is a common map that BPR follows? - Answer-Planning: Define current state and
find opportunities & brainstorm.
Design: Use validation techniques to ensure it will work with the structure and begin to
build tools
Implementation: Implement the changes they have made
Who pioneered Rummler-Brache? When? - Answer-GearyRummler & Alan Brache in
the 80s
What is one of the foundational components of the Rummler-Brache? What levels does
it have? - Answer-The nine box model.
3 performance levels: performer, the process, and the org.
3 Performance dimensions: management, deisgn, goal.
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