Six Sigma Green Belt Certification Exam Questions with Correct Answers
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Module
Six Sigma Green Belt
Institution
Six Sigma Green Belt
A nominal voting approach is a method of reaching what goal?
•Consensus
•Animosity
•Limitations
•Arguments - Answer-Consensus
A good use for a Force Field Analysis tool would be for the team to be able to...
•Know when to act on a process, and when to leave the process alone
...
A good use for a Force Field Analysis tool would be for the team to be able to...
•Know when to act on a process, and when to leave the process alone
•Know when to reject the null
•Visualize customer needs and requirements
•Understand driving forces and restraining forces - Answer-Understand driving forces
and restraining forces
What happens during the Control phase of DMAIC?
•Pilot plans are tested and evaluated
•Error proofing exercises are put in place to eliminate accidents
•Long-term capabilities are verified for sustainable success
•All of the above - Answer-Long-term capabilities are verified for sustainable success
Within which company did Six Sigma originate in 1985?
•Motorola
•Unisys
•Allied Signal
•Texas Instrument - Answer-Motorola
In a Fishbone Diagram, what categories of causes could be listed along the top and
bottom of the diagram?
•DOWNTIME (8 wastes)
•6 M's - man, machine, method, material, measurement, and mother nature
•Steps in the process being analyzed
•All of the above - Answer-All of the above
Which tool allows lots of brainstorming ideas to be sorted into groups based on their
natural relationships, for review and analysis?
What is the purpose of Performance Indicator Identification?
•To track the progress and contributions of individual team members
•To create a baseline before the project begins
•To specify exactly what needs to be measured
•All of the above - Answer-To specify exactly what needs to be measured
Which of the following does not contribute to encouraging active listening?
•The speaker asking frequent yes/no questions
•The listener paraphrasing the concepts
•The listener asking for clarification
•All of the above help encourage active listening - Answer-The speaker asking frequent
yes/no questions
A study of cost of poor quality is best described as a study of...
•How long a product lasts
•Throughput time
•Internal failures, external failures, appraisal costs, and prevention costs
•Failure modes - Answer-Internal failures, external failures, appraisal costs, and
prevention costs
A definition of quality that is in alignment with Six Sigma thinking is...
•Product of service uniformity around a target value
•Fitness for use
•Use-as-is
•Any measurement that is within the customer specification limits is adequate - Answer-
Product or service uniformity around a target value
What does the "A" in the DMAIC Methodology stand for?
What is the purpose of the Malcolm Baldrige National Quality Award?
•To recognize organizations that have been ISO-9001 registered
•To recognize individual team members that identified areas of process improvement
, •To inspire companies to become more quality and customer-focused
•To promote awareness of "Quality through Inspection" - Answer-To inspire companies
to become more quality and customer-focused
What are the 15 tollgates?
•More detailed and distinct steps in the Six Sigma approach
•The most common roadblocks to reaching a solution
•The key roles of a fully staffed team
•The steps to becoming a certified Green Belt - Answer-More detailed and distinct steps
in the Six Sigma approach
The primary goals of Lean Six Sigma are to improve...
•Effectiveness and efficiency
•Customer retention and employee retention
•Defect rate and profitability
•Knowledge transfer and cycle time
•Productivity and workmanship - Answer-Effectiveness and efficiency
What did Carl Friedrich Gauss contribute to the origins of Six Sigma?
•The relevant number of Sigmas
•The concept of the normal curve metric as an error analysis tool
•The principle that identifies the separation of the significant few
•The unconditional involvement of senior management - Answer-The concept of the
normal curve metric as an error analysis tool
How many tollgates are required to complete all DMAIC phases?
•15
•5
•3
•8 - Answer-15
Why is it important to set meeting rules?
•It keeps the team focused by reducing distractions
•It improves the team's results by maximizing the team's time together
•Both It keeps the team focused by reducing distractions and It improves the team's
results by maximizing the team's time together
•Setting meeting rules is not an important step for teams to take - Answer-Both It keeps
the team focused by reducing distractions and It improves the team's results by
maximizing the team's time together
A good team...
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