Which of the following statements best describes the definition of communication? - correct answer
✔✔How people use symbols to create a shared meaning.
Bob and Jane are having a conversation. While Bob is talking, Jane is nodding her head to tell Bob she
understands his words. They are both communicating simultaneously. Which model best reflects this
scenario? - correct answer ✔✔Transactional Model
Jim is watching a football game on television. His wife Ashley comes home from the grocery store and is
trying to have a conversation. Jim is trying to pay attention to the football game and also have a
conversation. From Jim's perspective, Ashley's conversation is distracting him from the football game.
From Ashley's perspective, the game is distracting Jim from her information. Depending on the
perspective, what role is the football game or the conversation playing? - correct answer
✔✔Interference
How messages are sent and received is called (the)___________. Communicators should select the most
effective way to deliver the message. - correct answer ✔✔Medium/Channel
Which of the following is true regarding empathy? - correct answer ✔✔To experience empathy, one
should consider the other's perspective and feel with them.
Which of the following most accurately depicts the relationship between hearing and listening? - correct
answer ✔✔Hearing is is a physiological process; listening is an interpretive process that requires
intentional effort
Joe decides that he needs to know every word of his speech. He creates a speech without using
notecards, but with every word/sentence planned out. This is an example of what kind of speech: -
correct answer ✔✔Memorization
Which of the following is the correct order of the listening process? - correct answer ✔✔Receiving→
Understanding → Evaluation → Recalling → Responding
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