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CST 105 chapter 15 questions and correct answers
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CST 105 chapter 15 questions and correct answers
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CST 105 chapter 15Name and define the five stages of a conversation - correct answer ✔✔Opening beginning of the
conversation acknowledge the other person with a greeting
feedforward previews the Contin and tone of the upcoming conversation
focus The heart of the conversation each conversation will develop its own character depending on the
topic context goals and the people involved
feedback The process of responding to the communication of others
closing ending of convo
Identify be able to apply graces conversational maxims page 377 - correct answer ✔✔(Have picture of
chart in phone)
What is phatic communication? - correct answer ✔✔Small talk serves as a vital social maintenance
function
Keeps the lines of communication open clearing a path for further interaction it works because it avoids
controversy and does not require an emotional commitment inviting a connection instead of conflict
What is the difference between monologue and dialogue - correct answer ✔✔Monologue is
communication in which one person does the majority of the speaking and maintains most of the
attention
Dialogue is one participant collaborate in conducting a conversation using honest open communication
based on mutial respect
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