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SCM 300: Quality Management Basics - Definitions well answered to pass
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SCM 300: Quality Management Basics - Definitions well answered to pass
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SCM 300: Quality Management Basics -Definitions
Quality - correct answer ✔✔the ability of a product or service to meet a consumer's expectations
- may be related but not limited to:
1. design
2. durability
3. performance
4. materials used
5. aesthetics
6. delivery
7. consistency
8. associated service
Dimensions of Quality (Product) - correct answer ✔✔used by consumers to determine the quality of a
tangible product and/or good
Dimensions of Quality (Service) - correct answer ✔✔used by consumers to determine the quality for a
service
Managing Quality - correct answer ✔✔requires a vigilant commitment to monitoring quality, identifying
problems at different stages in the supply chain, and finding root causes and devoting resources to fixing
them
Internal Failure Costs - correct answer ✔✔Problems found and fixed within the supply chain
- quality costs that were identified within the supply chain, before they reached the consumer.
- include the following:
1. resources wasted to produce the item
2. disposal of the damaged good
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