4 Retailing Options - correct answer ✔✔brick and mortar, online and e-tailing, bricks and clicks, clicks
and calls
Brick and Mortar - correct answer ✔✔products and services are sold to customer from PHYSICAL STORES
Online or E-tailing - correct answer ✔✔ONLINE WEBSITE
Bricks and Clicks - correct answer ✔✔bought from PHYSICAL STORE or ONLINE SYSTEM
Clicks and Calls - correct answer ✔✔sales via phone
Omni-Channel Retailing - correct answer ✔✔retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chat rooms, social media sites or mobile apps, and in
stores
3 Retail Sources of Supply - correct answer ✔✔manufacturers, wholesalers, drop shippers
Manufactures - correct answer ✔✔actually create the finished goods. Retailer responsible for
distribution
Wholesalers - correct answer ✔✔organizations that purchase goods from manufacturers. Purchase
assortments of goods from many manufacturers, thus a retailer can purchase all goods from a single
wholesaler
Drop Shippers - correct answer ✔✔manufacturers and/ or wholesalers directly to consumers. Not really
a source of supply
, Chargebacks - correct answer ✔✔penalties charged by retail organizations to their suppliers/ vendors for
any numner of minor and major supply chain offenses. GOAL to motivate vendor compliance in the areas
of on-time shipments, shipment accuracy, product quality, incorrect packaging, label errors
CPFR (Collaborative, Planning, Forecasting, and Rescheduling) - correct answer ✔✔a formalized effort by
supply chain partners to share data and collectively develop forecasts in an effort to reduce supply chain
costs through better planning
VMI (Vendor Managed Inventory) - correct answer ✔✔an arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low and also
bring the items into the store and onto the shelf
Last Mile - correct answer ✔✔the portion of the supply chain between the final inventory holding facility
and the end consumer
4 Types of Retail Ownership - correct answer ✔✔independents, chains, franchises, and cooperatives
Independents - correct answer ✔✔one store, one owner. Satisfy specialized market. EX: family owned
corner stores
Chains - correct answer ✔✔multiple stores, one owner/company. EX: home depot, wal-mart, amazon
Franchises - correct answer ✔✔Franchisor owns the right to a company and name. Franchisee allowed
to open a store under that name and must abide to the rules and processes. EX: McDonald's, 7-eleven
Cooperatives - correct answer ✔✔retailer that is owned by its customer members. Fit special needs of
the consumers. EX: REI (recreational equipment inc)
Prototype Stores - correct answer ✔✔a series of stores that have common design, construction and
layout. EX: Camry 2014 to Camry 2015, Target 2014 prototype store also a 2010 prototype store
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