CPTD Question Question and answers rated A+ 2024/2025
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Module
CPTD
Institution
CPTD
CPTD Question Question and answers rated A+ 2024/2025 CPTD: General Collaboration and Leadership
Group dynamics
refers to any group, including social communities, that has something in common.
− Having a goal creates a dynamic between team members, making them dependent on one another ...
CPTD: General Collaboration and
Leadership
Group dynamics
refers to any group, including social communities, that has something in
common.
− Having a goal creates a dynamic between team members, making them
dependent on one another for success.
− A talent development professional's role is to work with individuals and
account for all the different characteristics, wants, needs, and behavioral
styles that make up the group dynamics.
Levels of listening
− Passive listening
− Attentive listening
− Active listening
The importance of listening skills for talent development professionals
Listening skills are critical when talent development professionals are:
o answering participant questions as they facilitate learning
o addressing concerns when they coach managers
, o responding to requests from senior leaders
o solving issues as they consult with managers.
Ways in which talent development professionals can leverage group dynamics
− Involve everyone in vision creation.
− Clarify decision-making responsibilities.
− Identify and leverage collaboration opportunities.
− Establish values or guiding principles.
Fostering teamwork and collaboration
Creating shared experiences and maintaining excellent communication can
help foster teamwork and collaboration.
Thomas and Kilmann conflict model
− Kenneth Thomas and Ralph Kilmann's Conflict Model defines five different
modes for responding to conflict: competing, accommodating, avoiding,
collaborating, and compromising.
− The two dimensions are cooperativeness and assertiveness.
Conflict resolution strategies
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