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SCM 300 Exam 3 Modules 9-13 questions well answered already passed
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SCM 300 Exam 3 Modules 9-13 questions well answered already passed
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SCM 300 Exam 3 Modules 9-13What is a good process? - correct answer ✔✔Good Intentions
Reproducible Results
Measurable and Manageable
What is a bad process if it WAS NEVER GOOD - correct answer ✔✔Ambiguity
Misalignment
Miscommunication
What is a bad process if it USED TO BE GOOD - correct answer ✔✔Market Evolution
Miscommunication
What is a bad process if it has limitations - correct answer ✔✔Development of poor or limited processes
Lack of appropriate tools
Process Map - correct answer ✔✔Describes sequence of all process activities and tasks needed to create
and deliver a desired output or income
Block Diagram - correct answer ✔✔Simply shows steps from beginning of process to end
Scope - correct answer ✔✔Define process requirements and boundaries. Processes are typically
connected to other processes
Scope Inflation - correct answer ✔✔When work goes beyond the minimum requirement to get the job
done. Can be predicted
New Cow Theory - correct answer ✔✔New cow is expected to follow path of old cow even through new
cows sees faster more efficient way to reach water - but both are effective
, Arrow Symbol - correct answer ✔✔Movement or transportation - pizza being delivered to a house
Rectangle Symbol - correct answer ✔✔Task, Operation, Data Collection - small, medium, or large shirt
Diamond Symbol - correct answer ✔✔Decision point where multiple flow paths possible - pay with cash
OR card
Oval (Terminator) Symbol - correct answer ✔✔Depicts start/end, entrances and exits to process - phone
call coming into the system
Business Process Improvement - correct answer ✔✔Desired State
Present State
Gap Analysis
Project Scope
Collect and Share Data, Analyze
Develop Solutions
Develop Implementation Plan
Desired State - correct answer ✔✔Interview Client - identify objectives, goals, and metrics
Present State - correct answer ✔✔Interview, Observe, and/or Collect Data
Process Maps and Data Inspections
Gap Analysis - correct answer ✔✔Gap between Desired and Present State
Develop Project Scope - correct answer ✔✔Develop a focused project
Establish goals and desired outcomes
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