Publix Manager Test 1
5 steps to customer service - -1. welcome customer
2. use customers name
3. take care of needs
4. thank the customer
5. invite them back
-Dynamic Selling - -Greet
Discover
Recommend
Close
-Day of Production - -the day produced, recieved, or somehow affected
(such as frozen)
-Fifo - -first in, first out
-Tare weight - -weight of the container a product is packaged in
-what is envirox TB, its uses, and location in the store - -to clean up blood
and it is located in the computer room
-ChainTrack sorts the items assigned to a scheduled count batch by
category and_______ - -family group
-what temp are eggs to be stored - -40-45 below
-how long can dairy or frozen products be left out - -30 min or less
-when is pulling a bag from the S.S.C.C not a bi-partisian job - -once the bag
is sealed
-what is the name for a scan gun - -FM-HHTT
-what is a load line - -the line in a refrigeration case showing where product
can be
-what temp are dairy perishable products to be stored - -below 41 Publix
says 40-34-38
-where is the chemical safe-use and authorization chart located, and what
info can be found there - -in the mop room, it tells which equipments needs
to be worn for protection
, -what is the temp danger zone - -40-140 degrees; anything is bacteria
prone
-how far from the ground must products be stored - -6 in
-what is gross profit - -difference between cost and sales
-what is cross merchandising - -when you merchandise products together
that compliment each other
-where do you go to find random and scheduled counts - -ChainTrack
-what are the grocery sub departments - -frozen, dairy, dry, HBC,
housewares,
-what type of payment is accepted for sub department vouchers - -cash
-what is chain track and its uses - -inventory management system. it
controls inventory.
-what are lock-out/ tag-out tags? - -tags put on equipment that has been
taken out of service
-why are certain items shelf tags brown or yellow? - -brown= organic
yellow= low velocity
-Publix mission statement? - -Our Mission at Publix is to be the premier
quality food retailer in the world.
To that end we commit to be:
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value and Employment Security of our
Associates.
4. Devoted to the highest standards of stewardship for our Stockholders.
5. Involved as Responsible Citizens in our Communities.
-how often should you used a vacuum to clean the Tie-Metic? - -monthly
-how far from sprinkler heads must items be stored? - -18 in
-What chemical is authorized to clean the meat department freezer - -
grease cutter positive
-what could be the cause of an item not scanning at the register - -could be
deactivated in chain-track
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Victorious23. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £8.52. You're not tied to anything after your purchase.