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OSCM 373 Exam 1 questions with verified answers rated A+
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OSCM 373 Exam 1Which of the following is/are not part of the role of operations in a business? - correct answer
✔✔Secure financial resources for projects, promote organization's goods or service, assessing customer
wants and needs
What are goods - correct answer ✔✔Physical items that include raw materials, parts, and subassemblies
What is a service? - correct answer ✔✔Activities that provide some combination of time, location, form,
or psychological value
Three basic functional areas of business organizations - correct answer ✔✔Finance, marketing, and
operations
Inputs - correct answer ✔✔Capital, labor, and information
Transformation processes - correct answer ✔✔An organization's capabilities in management, internal
processes, and technology that are applied to converting inputs into outputs
Feedback - correct answer ✔✔Measurements at various points in the transformation process and then
compares them with previously established standards to determine whether corrective action is needed
(control)
Value-added - correct answer ✔✔Term used to describe the difference between the cost of inputs and
the value or price of outputs.
Value-added (nonprofit) - correct answer ✔✔the value of outputs is their value to society
Value-added (for profit) - correct answer ✔✔The value of outputs is measured by the prices that
customers are willing to pay for those goods or services
,Which of the following statements is/are true of the role of operations in a business? - correct answer
✔✔They take place in every business organization, they produce goods and/or services
Operations function - correct answer ✔✔The creation of goods and/or services through the
transformation of inputs into outputs.
True statements about services - correct answer ✔✔Quality assurance can be challenging in services
because of the variation in types of services provided. Services often have a higher degree of customer
contact than manufacturing does, services often have more labor content than manufacturing jobs do.
There is significant interfacing and collaboration among the various functional areas. What does this
involve? - correct answer ✔✔exchange of information, cooperative decision making
Which of the following factors tends to be higher in manufacturing than in services? - correct answer
✔✔Inventory, uniformity of inputs, opportunity to correct problems
Degree of customer contact - correct answer ✔✔Many services involve a high degree of customer
contact, although services such as internet providers, utilities, and mail service do not.
Labor content of jobs - correct answer ✔✔Services often have a higher degree of labor content than
manufacturing jobs do, although automated services are an exception
Uniformity of inputs - correct answer ✔✔Service operations are often subject to a higher degree of
variability of inputs. Each client, patient, customer, repair job, and so on presents a somewhat unique
situation that requires assessment and flexibility.
Measurement of productivity - correct answer ✔✔Can be more difficult for service jobs due largely to
the high variations of inputs
Primary factors for both managing production of products and managing services - correct answer
✔✔Forecasting and capacity planning to match supply and demand, process management, managing
variations, monitoring and controlling costs and productivitiy, supply chain management, and location
planning, inventory management, quality control, and scheduling
, Legal - correct answer ✔✔Must be consulted on contracts with employees, customers, suppliers, and
transporters, as well as on liability and environmental issues
Accounting - correct answer ✔✔Supplies information to management on costs of labor, materials, and
overhead, and may provide reports on items such as scrap, downtime, and inventories
MIS - correct answer ✔✔Designing systems to capture relevant information and designing reports
HR - correct answer ✔✔Concerned with recruitment and training of personnel, labor relations, contract
negotiations, wage and salary administration, assisting in manpower projections, and ensuring the
health and safety of employees
PR - correct answer ✔✔Responsible for building and maintaining a positive public image of the
organization
Which of the following primary factors are important both in managing products and managing services?
- correct answer ✔✔Process management, managing variation, forecasting, managing suppliers, and
capacity planning
Outcome if the manufacturing capacity is too little - correct answer ✔✔Failure to satisfy customers
Which of the following is/are true about the impact of variation on managing processes? - correct
answer ✔✔Variability in demand can make process planning difficult, variability in inputs can lead to
problems with product quality
Four basic sources of variation - correct answer ✔✔The variety of goods or services being offered,
structural variation in demand, random variation, assignable variation
Scope of operations management - correct answer ✔✔Operations management people are involved in
product and service design, process selection and management of technology, design of work systems,
location planning, facilities planning, and quality improvement of the organization's products or services
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