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OSCM 373 ExamWhy is work design important? - correct answer ✔✔Work design is underscored by an organization's
dependence on human efforts to accomplish its goals.
What is job design? - correct answer ✔✔Involves specifying the content and methods of jobs. Job
designers focus on what will be done in a job, who will do the job, how the job will be done, and where
the job will be done.
What are the objectives of job design? - correct answer ✔✔Productivity, safety, and quality of life
What is the importance of job design? - correct answer ✔✔Organizations depend on human efforts to
accomplish their goals, relevant to continuous and productivity improvement
Specialization - correct answer ✔✔Work that concentrates on some aspect of a product or service.
Concentrating one's efforts and thereby become proficient at that type of work
Advantages of Specialization - correct answer ✔✔Simplifies training, high productivity, low wage costs,
low education and skill requirements, minimum responsibility, little mental effort needed
Disadvantages of Specialization - correct answer ✔✔Difficult to motivate quality, worker dissatisfaction,
possibly resulting in absenteeism, high turnover, disruptive tactics, poor attention to quality,
monotonous work, limited opportunities for advancement, little control over work, little opportunity for
self-fulfillment
Efficiency School - correct answer ✔✔Emphasizes a systematic, logical, approach to job design
Behavioral School - correct answer ✔✔Emphasizes satisfaction of needs and wants of employees
Job Enlargement - correct answer ✔✔Giving a worker a larger portion of the total task. This constitutes
horizontal loading-the additional work on the same level of skill and responsibility as the original job
, Goal of Job Enlargement - correct answer ✔✔Goal is to make the job more interesting by increasing the
variety of skills required and by providing the worker with a more recognizable contribution to the
overall output
Job Rotation - correct answer ✔✔Means having workers periodically exchange jobs. This allows workers
to broaden their learning experience and enables them to fill in for others in the event of sickness and
absenteeism
Job Enrichment - correct answer ✔✔Involves and increase in the level of responsibility for planning and
coordinating tasks. Sometimes referred to as vertical loading. Ex: having stock clerks reorder the goods
to increase their responsibilities
What is Methods Analysis? - correct answer ✔✔Analyzing how a job gets done, begins with an analysis
of the overall operation and then moves from general to specific details of the job concentrating on:
workplace arrangement, movement of workers and/or materials
Method Analysis Procedure - correct answer ✔✔-Identify the operation to be studied, and gather
relevant data.
-Discuss the job with the operator and supervisor to get their input.
-Study and document the present methods.
-Analyze the job.
-Propose new methods.
-Install new methods.
-Follow up implementation to assure improvements has been achieved
What is a flow process chart? - correct answer ✔✔Examines the overall sequence of an operation by
focusing on movements of the operator or flow of materials. Helps identify nonproductive parts of the
process (delays, temporary storage, distance traveled)
Worker Machine Chart - correct answer ✔✔Used to determine portions of a work cycle during which an
operator and equipment are idle or busy. Highlights worker and machine utilization.
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