ISQS 3344 Burns Texas Tech Exam 1 Questions and Answers
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Module
ISQS
Institution
ISQS
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting - answer-Cost accounting
Which one of the following statements about the scope and direction of operations management is FALSE?...
ISQS 3344 Burns Texas Tech Exam 1
Questions and Answers
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting - answer-✔Cost accounting
Which one of the following statements about the scope and direction of operations
management is FALSE?
answer with letter
a.
Today, sustainability is placing increased pressure on all goods-producing and
service-providing organizations worldwide.
b.
Goods-producing industries account for over 80 percent of the jobs in the U.S.
c.
Service-providing processes are the dominant type of processes in the U.S.
economy.
,d.
Business analytics includes predictive and prescriptive data analytics. - answer-✔B
A support process could be any of the following EXCEPT _____.
a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles - answer-✔assembling automobiles
Support processes typically include all of the following EXCEPT _____.
a.
inventory management
b.
research and development
c.
manufacturing and assembly
d.
day care on-site services - answer-✔manufacturing and assembly
,Which of the following is lowest in goods content and highest in service content?
answer with letter
a.
Filling a medical prescription
b.
Attending a theater production
c.
Getting an oil change for your car
d.
Dining at a fast-food restaurant - answer-✔b
Identify the statement about goods and services that is NOT true?
answer with letter
a.
Some very significant differences exist between goods and services that create
different demands on the operations function.
b.
A service is any primary or complementary activity that does not directly produce a
physical product.
c.
Designing and managing operations in a goods-producing firm is quite similar to
that in a service-providing organization.
d.
Services that do not involve significant interaction with customers can be managed
much the same as goods in a factory. - answer-✔c
, Which one of the following statements is TRUE regarding a customer benefit
package (CBP)?
answer with letter
a.
The size of the circles in the CBP framework can signify the relative importance of
each good and service.
b.
When defining a CBP, the features determined by management accurately describe
customers' wants and needs.
c.
A CBP consists of a primary good and a primary service coupled together.
d.
A variant is a CBP feature that strictly adheres to the standard CBP. - answer-✔a
A(n) _____ is a sequence of activities that is intended to create a certain result.
a.
inventory
b.
process
c.
service
d.
variant - answer-✔process
Which of the following statements about goods and services is FALSE?
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