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JMESI-US015 - Effective Communication Questions and Answers
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JMESI-US015 - Effective Communication
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JMESI-US015 - Effective CommunicationWhich of the following types of performance feedback is designed to bring below par
performance up to standard? - answer Constructive feedback
Which of the following is a guideline for active listening? - answerReflect back
What is the process by which the receiver interprets the message? - answerDecoding
In what communication approach do you run the highest risk of being too blunt or
overcritical? - answerEmail
Which communication characteristic is described as making connections with interests
of everyone involved? - answerRelevant
What is the communication barrier whereby a receiver is distracted by other things, thus
not listening and blocking the message? - answerPreoccupation
Which of the following is a guideline for effective communication? - answerAssess your
communication skills and those of the listener
Which communication approach is the best approach for providing feedback, creating
mutual understanding, and solving difficult problems? - answerFace-to-face
Which type of open communication climate is described as a willingness to explore
differences and a collaborative resolution? - answerProblem solving
The use of concrete events not assumptions describes which characteristic of "I"
Messages: - answerBe specific rather than general
The use of appropriate and understandable language describes which characteristic of
authentic communication: - answerClear
Winning, not listening is most associated with which one of the following characteristics
of defensive communication climates? - answerStrategy
What result occurs in an open communication environment when each party finds a way
to satisfy each other's concerns? - answerSynergy
Which one of the following statements would be the most effective in providing
feedback? - answer"When you frowned, I felt anxious."
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